Associate Technology Infrastructure Engineer

SWCA Environmental Consultants

4d•Hybrid

About The Position

We are seeking a proactive and detail-oriented Associate Technology Infrastructure Engineer to support daily Infrastructure Operations. This role involves maintaining core systems, resolving infrastructure alerts, and assisting with both on-premises and cloud-based technologies. The successful candidate will serve as a liaison between the Infrastructure and Support/Desktop teams, escalating issues as needed. This is a regular, benefits eligible, full time, salaried position, eligible for remote, hybrid, or in-office work within the U.S. Application deadline: We are accepting applications throughout 1/30/26.

Requirements

Bachelor's degree or equivalent work experience
Ability to provide Tier 2-3 Support
Must understand Azure systems design, management, and administration
Experience with Microsoft on-premise tools (AD, GPO, SCCM) and cloud tools (Entra, Intune)
Experience with automation such as Powershell and/or Python
Experience in cloud technology
A minimum of 2 years of relevant experience, 3+ years preferred
Technical knowledge of current network hardware, protocols, and standards
Background working with Windows Server and Azure
Experience working both independently and in a team-oriented, collaborative environment is essential.
Easily adaptable to rapidly shifting priorities based on business requirements.
Strong written and oral communication skills including the ability to document all work and explain complex infrastructure concepts to non-technical colleagues and stakeholders.
Strong interpersonal skills.
Must be able to learn, understand, and apply new technologies.
Ability to effectively prioritize and execute tasks in a high-pressure environment.

Nice To Haves

Customer service skills an asset.

Responsibilities

Support Windows Server environments: Active Directory, Group Policy Objects (GPOs), NTFS permissions, user/group management, and disk maintenance.
Manage VMware virtual infrastructure: provision, modify, and troubleshoot virtual machines.
Monitor and schedule backups using Veeam; ensure backup integrity and availability.
Monitor and manage storage systems, particularly HPE Nimble.
Conduct regular infrastructure health checks and performance monitoring.
Set up, configure, and troubleshoot printers, including Vasion print management systems.
Perform basic network troubleshooting for laptops, printers, DTENs, VPNs, and wireless connectivity.
Support key applications such as Vision, ArcGIS Pro, and Microsoft Exchange.
Perform patch management across servers and Azure virtual desktops to ensure security and compliance.
Troubleshoot and support HP and Dell hardware.
Respond to and resolve infrastructure alerts from LogicMonitor.
Assist with Azure infrastructure tasks, particularly Azure Virtual Desktop (AVD) and GIS AVD support.
Coordinate with the Support/Desktop team to ensure efficient resolution of escalated issues.
Create, update, and maintain accurate infrastructure documentation, procedures, and knowledge base articles.

Benefits

Regular-status employees are also eligible for performance bonuses.
Candidates are also encouraged to consider SWCA’s Total Rewards package, which includes a competitive benefits package (https://www.swca.com/careers/benefits-wellness/), forward-thinking workplace flexibility, outstanding corporate culture, award-winning career development, and more.

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