Infrastructure Technician I

Black Box•Chandler, AZ

About The Position

As an Infrastructure Technician I, you will be responsible for skilled infrastructure and structured cabling work, including installation, maintenance, and repairs. You will work with low-voltage category cabling, fiber optics, and communication systems. Your role is crucial in ensuring the smooth operation of our client's communication infrastructure. This position offers an opportunity to work with a dynamic team and contribute to the success of our organization.

Requirements

Associate degree or Certification in a technology services/technical discipline, or equivalent work experience.
Minimum 2+ years of experience in installing, servicing, and maintaining low-voltage cable infrastructure systems.
Proven ability to install, terminate, and test various low-voltage cables and fiber optical cables.
Comprehension of industry standards and publications related to standard cabling practices and safety regulations.
Strong customer service orientation with effective communication and interpersonal skills.
Mechanical aptitude, including the ability to read and interpret blueprints and technical documents.
Reliability and dependability demonstrated through timely task completion and minimal supervision.
Valid driver's license and the ability to safely operate company vehicles.
Physical ability to perform heavy work, including lifting up to 50-100 pounds, and meet the vision and motor coordination requirements.

Nice To Haves

Industry and manufacturer-specific certifications and experience are preferred (e.g., BICSI, Panduit, Commscope).

Responsibilities

Perform installation, service, and maintenance of low-voltage cabling systems, including Category 3, 5, 6, and fiber optic cables.
Evaluate, diagnose, and troubleshoot cabling infrastructure issues, implementing necessary repairs.
Upgrade and enhance cabling systems to improve functionality and meet client requirements.
Coordinate with NACS Operations team members to ensure efficient project completion and timely response to work orders.
Maintain accurate documentation and records, including time reporting, work order progress, and client SLAs.
Request and manage equipment and supplies to maintain inventory levels and ensure availability.
Respond to emergency situations, providing timely resolution to client concerns and meeting SLAs.
Transport tools, equipment, and supplies to client sites, ensuring the availability of required materials.
Attend meetings, workshops, and training sessions to stay updated on industry trends and best practices.
Achieve performance targets and demonstrate a results-focused approach, contributing to the organization's success.