Infrastructure Technical Project Manager

CrackaJack Digital Solutions LLC • Santa Rosa, CA

2d • Hybrid

About The Position

We are seeking an experienced Technical Project Manager to lead infrastructure and business initiatives across hospitality, gaming, food & beverage, and shared services environments. This role requires strong technical knowledge, stakeholder management, and hands-on experience delivering infrastructure projects in active, guest-facing operations.

Requirements

• 5+ years of project management experience with at least 3+ years in hospitality, resort, or gaming environments
• Proven experience managing infrastructure projects in active, guest-facing operations
• Strong working knowledge of: Core IT infrastructure (networks, servers, storage, virtualization, endpoints) Hospitality and/or gaming systems (front-of-house and back-of-house) Vendor and contractor management
• Ability to lead cross-functional teams without direct authority
• Excellent communication and stakeholder management skills (including executive-level reporting)
• Strong organizational skills with ability to manage multiple parallel workstreams
• Willingness to travel up to 50% to Northern California properties

Responsibilities

• Lead end-to-end delivery of infrastructure and IT projects supporting hotel, gaming, F&B, and shared services environments
• Partner with property leadership and internal IT teams to define scope, timelines, resources, and success criteria
• Develop and manage detailed project plans including schedules, milestones, risk registers, communication plans, and issue logs
• Manage vendors, consultants, and contractors to ensure on-time and cost-effective project delivery
• Oversee infrastructure initiatives including: Network, Wi-Fi, and structured cabling Data center, IDF/MDF buildouts and upgrades Servers, storage, and virtualization platforms End-user devices and POS systems (hotel, gaming, F&B, retail) Systems integration across hospitality and gaming platforms
• Drive cross-functional alignment with Operations, Finance, Security/Surveillance, Marketing, and HR
• Maintain stakeholder communication through regular status updates, risk management, and decision tracking
• Manage change control, dependencies, and risks across scope, budget, and schedule
• Support go-live activities including cutover planning, validation, hypercare, and transition to operations
• Provide financial oversight including forecasting, tracking actuals, and variance analysis

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed