Infrastructure Systems Analyst III

City of Chesapeake (VA) • Chesapeake, VA

34d

About The Position

The City of Chesapeake's Department of Information Technology Enterprise Operations Program is seeking an exceptional Infrastructure Systems Analyst III to lead the next generation of our enterprise IT environment. This senior technical role is perfect for a forward-thinking architect who enjoys solving complex challenges, guiding talented engineers, and shaping a modern, resilient infrastructure for a dynamic municipality. What You'll Do As our lead technical architect and hands-on implementor, you will design, build, maintain, and analyze IT enterprise infrastructure systems across a broad and sophisticated environment. Your work will span on-premise and Cloud datacenters, enterprise networking, endpoint engineering, telephony platforms, and disaster recovery operations. You will supervise and coordinate high-performing teams of Network, Systems, Communications, and Endpoint Engineers, partnering closely with other IT units and City departments to deliver reliable, secure, and innovative solutions. Your leadership will directly support Chesapeake's CARES values while ensuring exceptional service delivery across our virtual and physical platforms. Your Impact In this role, you will Serve as the technical lead for all datacenter, domain, network, telephony, audio visual, firewall, and endpoint management services. Oversee day-to-day operations for Network Communications, Systems Engineering, and Endpoint Engineering team. Provide full-spectrum support and solutions from level zero through level three in a diverse and modern environment. Lead major improvements and one-off technical implementations that move the Enterprise forward Architect systems that ensure seamless computing, networking, and communications experiences across the organization Collaborate across IT to meet evolving business and operational needs Champion innovation, lifecycle management, change management, and continual service improvement Foster a supportive environment that encourages teamwork, professional development, and excellent customer service Who You Are You bring a deep understanding of enterprise infrastructure systems, a strategic mindset, and the ability to guide and inspire technical teams. You thrive in a fast-moving environment where collaboration is key and every day brings new opportunities to elevate IT services across the City. You are a hands-on leader with the technical expertise to solve problems and the people skills to build trust. Most importantly, you are ready to be a champion for positive change across the Enterprise.

Requirements

• Demonstrated experience leading, supervising, and guiding staff responsible for IT infrastructure solutions ensuring high performance of technical systems and service delivery meeting requirements of technical systems for an IT Enterprise. Proven ability to lead teams that deliver reliable, responsive support, and drive a culture of continuous improvement.
• Experience directly or indirectly leading an IT infrastructure support team with technical responsibilities in support of an IT Enterprise.
• Experience relating to two (2) of the following IT arenas: Datacenter and Domain Services, Network Engineering, Telephony Technologies, Storage and Backup Platforms, Firewall Engineering, Virtual Desktop Infrastructure, Audio Visual Engineering, or Endpoint Engineering.
• Experience architecting IT infrastructure solutions, IT customer service, using IT Service Desk ticketing systems, change management, IT technology systems refreshes and the lifecycle thereof, IT cross-functional matrixed environments, and IT continual improvements.
• Experience coordinating the activities of technical team members.
• Experience multi-tasking and working on several infrastructure projects simultaneously; Experience with IT vendor management
• Experience using an IT Service Desk ticketing system as a foundation of IT customer service.
• Experience with hardware and software inventory management to include 3rd party warranties and working with other IT Teams and vendors in a matrixed environment.
• Experience working in and understanding a complex, matrixed IT environment with IT cross-functional awareness and how the IT platform supports the functional business needs.
• Requires any combination of education and experience equivalent to a bachelor's degree in computer science or a closely related field.
• In addition to satisfying the vocational/education standards, this class requires a minimum of four years of related, full-time equivalent experience.
• Requires a valid driver's license and a driving record that is in compliance with City Driving Standards. Information Technology based positions must meet requirements specified in Criminal Justice Information System (CJIS) policy for access to the Virginia Criminal Information Network (VCIN).
• Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Nice To Haves

• Previous lead or supervisor experience with strong technical skillset.
• Relevant IT certifications preferred.

Responsibilities

• Serve as the technical lead for all datacenter, domain, network, telephony, audio visual, firewall, and endpoint management services.
• Oversee day-to-day operations for Network Communications, Systems Engineering, and Endpoint Engineering team.
• Provide full-spectrum support and solutions from level zero through level three in a diverse and modern environment.
• Lead major improvements and one-off technical implementations that move the Enterprise forward
• Architect systems that ensure seamless computing, networking, and communications experiences across the organization
• Collaborate across IT to meet evolving business and operational needs
• Champion innovation, lifecycle management, change management, and continual service improvement
• Foster a supportive environment that encourages teamwork, professional development, and excellent customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level