Infrastructure & Support Manager

Modera Wealth Management•Boston, MA

3d•$100,000 - $140,000

About The Position

Modera Wealth Management is an independent, fee-only firm that strives to make a lasting positive impact on the lives of our clients through comprehensive financial planning and intelligent investment management. Modera is fast-growing and has a track record of providing career development opportunities from entry level to ownership. Since 1983, Modera has been committed to being an advisor firm, and not a firm of advisors. Our growth has been driven by a desire to give clients a personalized service experience with our distinct combination of professional excellence and a friendly, relatable work style. Through this vision, we have grown to more than 200 employees in 19 offices along the East Coast, managing more than $15B in assets for more than 6,000 individuals, families, and businesses. We are looking for an Infrastructure and Support Manager that is responsible for maintenance of the firm’s IT structure and to manage and mentor a team of IT support specialists.

Requirements

Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field
Minimum 10 years of experience in infrastructure management, IT leadership and personnel management, and network engineering
Strong background in implementing and managing systems/network, leading infrastructure projects, and technical support oversight
Expertise in IT infrastructure, cloud solutions (M365/Entra/Azure), and systems/network security
Proficiency in system administration, troubleshooting, and IT project execution
Proven analytical and problem-solving skills
Highly proficient in computer software, including the Microsoft Office Suite
Excellent written and verbal communication skills
Effective communication and leadership abilities
Ability to prioritize and manage multiple projects concurrently
Adaptability and flexibility

Responsibilities

Manage the firm’s third-party Managed Service Provider (MSP) relationship, serving as the primary point of accountability for help desk performance, service quality, and end user satisfaction. Monitor SLAs and KPIs, conduct regular service reviews, address escalations, and drive continuous improvement
Lead and mentor a team of internal IT support and infrastructure staff, providing clear direction, coaching, and performance feedback while fostering a collaborative, service-oriented culture
Coordinate and ensure timely, high-quality resolution of IT support requests across internal IT staff and the MSP, maintaining consistently high levels of user satisfaction and minimizing business disruption
Oversee the design, implementation, and ongoing operation of the firm’s IT infrastructure, including cloud services (Microsoft Azure, Entra ID, Microsoft 365), end user systems and devices, and LAN/WAN/WLAN networks, ensuring high availability, security, scalability, and performance
Develop and execute infrastructure roadmaps and strategic improvement plans, aligning technology platforms and capabilities with business objectives while ensuring a resilient, scalable, and cost-effective environment
Lead IT infrastructure projects end-to-end, including system upgrades, enterprise level solution implementations, cloud and platform migrations, lifecycle refreshes, and security enhancements
Ensure comprehensive documentation of infrastructure architecture, system configurations, standards, processes, and operating procedures to support operational continuity and knowledge transfer
Ensure compliance with applicable regulatory, data protection, and cybersecurity requirements, by coordinating closely with internal compliance, risk, and cybersecurity teams to maintain appropriate controls across all systems
Manage vendor relationships and contracts for IT services, software, hardware, and cloud solutions, including vendor selection, contract negotiation, performance management, and cost optimization
Actively participate in technology budgeting and financial planning, including forecasting infrastructure and support costs, managing spend against budget, and identifying opportunities to optimize investments while maintaining service quality