Infrastructure Specialist 1

State of Ohio•Columbus, OH

6d•Onsite

About The Position

Our mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. Ohio Department of Public Safety - Director's Office/Information Technology (IT Support) Report in location: 1970 West Broad Street, Columbus, Ohio 43223 Primary Technology\: Desktop Support Secondary Technology: Printer Support; Application Distribution Perks of Working for the Ohio Department of Public Safety Multiple pay increases over your first years of service! Free Parking! Free Onsite Gym and Walking Path! Daycare On-site! Cafeteria On-site! What you'll do as an Infrastructure Specialist 1: Installs, maintains, configures, upgrades &/or administers hardware &/or software independently in workstation support, server support, business continuity, information security support, telecommunications & network connectivity support, where technical work requires specific knowledge to evaluate, select, adapt & modify standard procedures. Diagnoses, analyzes & resolves issues for customer(s) in assigned single technology domain. Provides Tier II-III level customer support. Reviews & monitors enterprise systems. Takes appropriate action & responds to alarms/alerts per agency policy & procedure (e.g., anti-virus, spam). Serve as first contact for IT related emergencies 24X7 within various ODPS divisions (e.g., deploy to various DPS locations, troubleshoot IT issues, resolve identified issues &/or make recommendation for a resolution). Click here to see full position description This position is essential, meaning the duties this job performs are critical to the continued operations of the Ohio Department of Public Safety during a public safety emergency (OAC 123\: 1-46-01 & DAS Directive HR-D-11). Whoever fills this position will be required to report for duty during any public safety emergency. Background Check Information: A background check including BCI and FBI fingerprint check may be required on all selected applicants A comparative analysis and/or drug test may be a requirement of the hiring process To request a disability accommodation, please email [email protected] as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner. Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Requirements

36 mos. combined work experience in any combination of the following\: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology (Desktop Support) specified by the agency in the position description & job posting.
completion of associate core program in computer science or information systems AND 18 mos. combined work experience in any combination of the following\: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology (Desktop Support) specified by the agency in the position description & job posting.
completion of undergraduate core program in computer science or information systems AND 12 mos. combined work experience in any combination of the following\: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology (Desktop Support) specified by the agency in the position description & job posting.
equivalent of minimum class qualifications for employment noted above.
Only those applicants possessing the experience in the required, primary technology (Desktop Support) listed in the position description & job posting are to be considered for any vacancies posted.
The job posting must list the required technology commensurate with the position in question.

Responsibilities

Installs, maintains, configures, upgrades &/or administers hardware &/or software independently in workstation support, server support, business continuity, information security support, telecommunications & network connectivity support, where technical work requires specific knowledge to evaluate, select, adapt & modify standard procedures.
Diagnoses, analyzes & resolves issues for customer(s) in assigned single technology domain.
Provides Tier II-III level customer support.
Reviews & monitors enterprise systems.
Takes appropriate action & responds to alarms/alerts per agency policy & procedure (e.g., anti-virus, spam).
Serve as first contact for IT related emergencies 24X7 within various ODPS divisions (e.g., deploy to various DPS locations, troubleshoot IT issues, resolve identified issues &/or make recommendation for a resolution).

Benefits

Multiple pay increases over your first years of service!
Free Parking!
Free Onsite Gym and Walking Path!
Daycare On-site!
Cafeteria On-site!
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )