Senior Infrastructure Specialist
About The Position
Lead design, implementation, consulting and support services for the enterprise server hardware and software platforms. Provides recommendations for business process improvements, systems analysis, system compatibility testing and software/hardware systems installations. Provides software/hardware support by maintaining, patching, upgrading and troubleshooting the enterprise computing platforms. Give consultation, advice, and direction to managers and teams responsible for supporting various hardware and systems software. Works closely with all teams in the IT department to provide continuous improvement, development, design, implementation, and maintenance of systems that service all City customers. Maintains the highest level of customer satisfaction. Responsible for assisting Information Technology department management in planning, organizing and conducting detailed business cases that define problems and opportunities, identify deficiencies and deliver improvements that impact the enterprise’s operational efficiency and effectiveness as it relates to technology utilization. Initiate performance evaluation and needs analysis to pursue future improvements in system performance. Utilizes the IT department Project Delivery Methodology to deliver successful, on-time, and on-budget projects to the Enterprise. Able to work with all levels of City employee and vendors. Strives to achieve the IT Department and City mission, vision, goals, and objectives.
Requirements
- Bachelor’s degree in computer science or equivalent experience in the information technology field
- Knowledge of computer hardware and software
- 7-10 years of demonstrated experience in systems support or similar experience
- Valid driver’s license
Responsibilities
- Lead design, implementation, consulting and support services for the enterprise server hardware and software platforms.
- Provides recommendations for business process improvements, systems analysis, system compatibility testing and software/hardware systems installations.
- Provides software/hardware support by maintaining, patching, upgrading and troubleshooting the enterprise computing platforms.
- Give consultation, advice, and direction to managers and teams responsible for supporting various hardware and systems software.
- Works closely with all teams in the IT department to provide continuous improvement, development, design, implementation, and maintenance of systems that service all City customers.
- Maintains the highest level of customer satisfaction.
- Responsible for assisting Information Technology department management in planning, organizing and conducting detailed business cases that define problems and opportunities, identify deficiencies and deliver improvements that impact the enterprise’s operational efficiency and effectiveness as it relates to technology utilization.
- Initiate performance evaluation and needs analysis to pursue future improvements in system performance.
- Utilizes the IT department Project Delivery Methodology to deliver successful, on-time, and on-budget projects to the Enterprise.
- Able to work with all levels of City employee and vendors.
- Strives to achieve the IT Department and City mission, vision, goals, and objectives.
Benefits
- Non-Union Benefits Summary
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
