Infrastructure Specialist 1

State of Ohio • Reynoldsburg, OH

16h

About The Position

At the direction of supervisor, designs, implements & maintains the information technology infrastructure for the Board. Manages the evaluation, installation, configuration, expansion & repair of network hardware & software (e.g., servers, databases, workstations, network interfaces, switches, routers, printers, cloud architecture, etc.). Uses agency & State approved security tools to protect systems, networks & data from cyber threats by preventing unauthorized access, detecting malicious activity, responding to incidents & securing applications. Assists with creating, updating & enforcing security standards, best practices & disaster recovery plans. Assists with configuring & supporting systems using modern network protocols (e.g., TCP/IP, SMB). Ensuring stable connectivity for Local Area Networks (LAN), Wide Area Networks (WAN), VPNs & secure remote access. Maintains integration with State and external networks while adhering to compliance & security standards. Researches, evaluates & advises emerging technologies to enhance organizational capabilities. Participates in projects, manages & supports vendors & evaluates new technologies to support the Board. Diagnoses, resolves & documents hardware & software issues across network, endpoint & integrated systems. Troubleshoots recurring problems related to connectivity, printing, email, server performance and application functionality. Provides technical computer assistance to end users as required; performs implementation & user training for proprietary software packages; assists in installing software applications on desktops &/or servers; pilots software packages to develop knowledge to train end users; attends meeting & demonstrations with vendors to assist with purchasing decisions; troubleshoots &/or corrects computer-related problems as required. Provides administrative support for information technology initiatives, assists with planning & implementation of hardware, software & system upgrades or modifications. Maintains comprehensive documentation network configurations, processes & procedures to ensure operational continuity, efficiency & compliance. Manages software licenses & physical inventory to ensure adherence to Board or State policies, copyrights & vendor agreements. Assists with forecasting & scheduling hardware & software lifecycle replacements & upgrades. Performs other duties as assigned (e.g., participates in meetings, industry seminars & professional conferences to stay current on emerging technologies, cybersecurity trends & vendor solutions, etc.).

Requirements

• 36 mos. combined work experience in any combination of the following\: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• completion of associate core program in computer science or information systems; 18 mos. combined work experience in any combination of the following\: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• completion of undergraduate core program in computer science or information systems; 12 mos. combined work experience in any combination of the following\: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• equivalent of minimum class qualifications for employment noted above.
• Successful candidate must pass a background investigation.
• The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis).

Responsibilities

• Designs, implements & maintains the information technology infrastructure.
• Manages the evaluation, installation, configuration, expansion & repair of network hardware & software.
• Uses agency & State approved security tools to protect systems, networks & data from cyber threats.
• Assists with creating, updating & enforcing security standards, best practices & disaster recovery plans.
• Assists with configuring & supporting systems using modern network protocols.
• Ensuring stable connectivity for Local Area Networks (LAN), Wide Area Networks (WAN), VPNs & secure remote access.
• Maintains integration with State and external networks while adhering to compliance & security standards.
• Researches, evaluates & advises emerging technologies to enhance organizational capabilities.
• Participates in projects, manages & supports vendors & evaluates new technologies.
• Diagnoses, resolves & documents hardware & software issues across network, endpoint & integrated systems.
• Troubleshoots recurring problems related to connectivity, printing, email, server performance and application functionality.
• Provides technical computer assistance to end users as required.
• Performs implementation & user training for proprietary software packages.
• Assists in installing software applications on desktops &/or servers.
• Pilots software packages to develop knowledge to train end users.
• Attends meeting & demonstrations with vendors to assist with purchasing decisions.
• Troubleshoots &/or corrects computer-related problems as required.
• Provides administrative support for information technology initiatives.
• Assists with planning & implementation of hardware, software & system upgrades or modifications.
• Maintains comprehensive documentation network configurations, processes & procedures.
• Manages software licenses & physical inventory.
• Assists with forecasting & scheduling hardware & software lifecycle replacements & upgrades.
• Performs other duties as assigned.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree