Infrastructure Operations, Senior Associate

State Street•Quincy, MA

About The Position

The Support team is responsible for applications within State Street that records Investor information and transactions and automates fee calculations for NAV Accounting/Allocations for Hedge & Private Equity funds. The role will involve dealing with daily queries from all departments within the Alternate Investment Division, and either providing resolution, or escalating the issues to the Development Team. The candidate may also work with the Business and Technology teams to help define the requirements for new projects and verify that the delivered functionality meets those requirements. A successful candidate will have the opportunity to develop an in-depth knowledge of Hedge fund and Private Equity structures Why this role is important to us The team you will be joining is a part of Production Management, a function that is vital to the company as we support and help keep the business running smoothly for client deliverables. What you will be responsible for Service to Users based on tickets received in from Business Address application issues and queries that come via tickets, emails, phone calls and automated alerts Proactively take steps to reduce number of issues from users by looking for permanent solutions and/or automating processes Plan and manage the daily tickets, processes and tasks and the effective utilization of resources with the support of the Manager Ensure adherence to AIS / State Street internal policies and procedures Set and maintain standards of personal and professional performance/behavior BA work – creating defect stories with details and expectations for developers to work on. Work with internal  business and development on ad-hoc queries. Application checkouts (on rotation) – weekly for Start of Week validations to ensure application is operational for the business and after any application release What we value Ability to work independently while meeting tight deadlines Ability to multi-task and balance multiple issues while all the time retaining strong customer focus and maintaining service quality Flexibility to be crossed trained and support other applications as appropriate Hedge Fund Accounting knowledge Strong numerical, analytical and problem resolution skills Understanding of Nav processing for various fund structures, and Fee calculations, Incentive and Management fees Understanding of Profit and loss allocations and Rate of Returns Good communication skills Experience in trouble shooting applications and supporting people remotely Education & Preferred Qualifications BA in Finance / Accounting or equivalent Approximately 3-5 years related experience in a Hedge fund accounting or investor services environment. Knowledge/experience of Investor information and transactions, fund structures, fee calculations for NAV Accounting. Business Analysis experience working with Business and Developers on new development, enhancements or fixes for the functionality or reports within the Applications. Ability to write stories, acceptance criteria, test and provide feedback to the developers.

Requirements

Ability to work independently while meeting tight deadlines
Ability to multi-task and balance multiple issues while all the time retaining strong customer focus and maintaining service quality
Flexibility to be crossed trained and support other applications as appropriate
Hedge Fund Accounting knowledge
Strong numerical, analytical and problem resolution skills
Understanding of Nav processing for various fund structures, and Fee calculations, Incentive and Management fees
Understanding of Profit and loss allocations and Rate of Returns
Good communication skills
Experience in trouble shooting applications and supporting people remotely
BA in Finance / Accounting or equivalent
Approximately 3-5 years related experience in a Hedge fund accounting or investor services environment. Knowledge/experience of Investor information and transactions, fund structures, fee calculations for NAV Accounting.
Business Analysis experience working with Business and Developers on new development, enhancements or fixes for the functionality or reports within the Applications. Ability to write stories, acceptance criteria, test and provide feedback to the developers.

Responsibilities

Service to Users based on tickets received in from Business
Address application issues and queries that come via tickets, emails, phone calls and automated alerts
Proactively take steps to reduce number of issues from users by looking for permanent solutions and/or automating processes
Plan and manage the daily tickets, processes and tasks and the effective utilization of resources with the support of the Manager
Ensure adherence to AIS / State Street internal policies and procedures
Set and maintain standards of personal and professional performance/behavior
BA work – creating defect stories with details and expectations for developers to work on. Work with internal  business and development on ad-hoc queries.
Application checkouts (on rotation) – weekly for Start of Week validations to ensure application is operational for the business and after any application release

Benefits

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home

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