Infrastructure Operations Program Manager

CoreWeave•Sunnyvale, CA

3d•$122,000 - $179,000•Hybrid

About The Position

As the Infrastructure Operations Program Manager , you will be responsible for operationalising and scaling CoreWeave’s bare metal support & RMA programs globally. You will lead a pivotal function, serving as the liaison between clients, internal teams, and external vendors to ensure effective communication and alignment. You will drive the management of client relationships and enable cross-functional partnerships that drive improvements for new and existing operational processes and tools.

Requirements

3+ years of technical program management experience in the cloud or high-performance computing space as it relates to server and data center operations.
Proven technical project management experience in cloud or high-performance computing, specifically server and data centre operations
Demonstrated technical ability to assimilate complex technical concepts to better operational processes.
Proven problem-solving skills and adaptability in a fast-paced environment
Excellent communication and collaboration abilities, with experience working effectively across multidisciplinary internal and external teams
Familiarity with Linux, containerization technologies, and cloud computing concepts
Demonstrated hardware troubleshooting knowledge within an infrastructure space
Expertise in working with supply chain and engineering teams to deliver value to customers, driving improvements to operations and tooling.
Proven experience with implementing process workflows, ticketing systems, data analysis, and tooling/methodology for creating and maintaining detailed documentation for customer-facing reports
Demonstrated leadership ability and excellent communication skills.
Robust problem-solving skills and adaptability in a fast-paced environment
Applicants must have work authorisation that does not require sponsorship from the company now or in the future.

Nice To Haves

You’re curious about Kubernetes, Docker, and containerized infrastructure
You have strong problem-solving skills with a proactive and analytical mindset.
You have excellent communication skills and a demonstrated ability to work collaboratively in a fast-paced environment.

Responsibilities

Own and drive RMA workflows , coordinate with internal teams and vendors to streamline how hardware failures are diagnosed, escalated, replaced, and tracked — and use data to monitor trends, drive accountability, and reduce repeat issues.
Lead cross-functional maintenance efforts , helping ensure that both proactive and reactive maintenance (upgrades, replacements, power/cooling work, etc.) are planned, communicated, and executed with minimal disruption to customers — and that post-maintenance reviews are informed by meaningful KPIs.
Act as a bridge between Support, FleetOps, and the client by representing the customer’s voice internally and ensuring that field work, hardware tracking, and incident handling are executed cleanly and understood.
Build repeatable, measurable processes by turning ad hoc or one-off actions into standardised, trackable workflows that can scale across regions, vendors, and clients — with dashboards or reporting in place to track backlog, resolution time, vendor performance, and program health.
Contribute to the overall maturity of the program by helping the team transition to a metrics-driven, well-documented operational model that enables faster time-to-resolution, clearer accountability, and an improved customer experience.