AMER DC Delivery Operations Program Manager , Infrastructure

Amazon • Seattle, WA

4d

About The Position

Amazon Web Services (AWS) is the world leader in providing a highly reliable,
scalable, low-cost infrastructure platform in the cloud powering hundreds of
thousands of businesses in hundreds of countries around the world. As part of
the AWS Infrastructure organization, Data Center Planning and Delivery (DCPD)
prepares for, plans, and builds the data centers that comprise the AWS cloud.

We are seeking an experienced Program Manager to work alongside a talented team
of Technical Infrastructure Program Managers, Business Development executives,
Construction Program managers and Energy PMs to help us deliver Data Center
Capacity for our customers worldwide. The role will involve working in a fast
paced environment and you will be leading programs to drive operational
excellence and process improvements across a number of cross functional
projects.

If you love being at the forefront of industry growth and development, applying
your analytical skills to derive insights and come up with solutions, then this
is the right role for you. This is a role offering an opportunity work
cross-functionally and across multiple regions. You will have the opportunity to
build new programs ground up and scale existing programs/ initiatives.

About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored
affinity groups promote inclusion and empower our people to take pride in what
makes us unique. Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and
passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve.

Requirements

• 4+ years of program or project management experience
• 4+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

Nice To Haves

• 4+ years of driving process improvements experience
• 4+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Create funding request narratives to provide concise, clear, and consistent details describing how requested funding supports customers by delivering needed capacity.
• Drive effective teamwork, communication, collaboration across multiple disparate groups with competing priorities to assemble business reports and capacity delivery funding requests.
• Maintain funding request progress tracker to ensure requests’ timing aligns with leadership review timelines, allows for capacity delivery on time to support customer needs, and provides partner teams data to resource plan to support the funding request assembly process.
• Determine and monitor key metrics to measure and evaluate program performance
• Develop process improvement ideas to drive improvements to the manual parts of the process under your control and recommend solutions to other teams for improvements to the overall process.
• Collaborate with technical program managers and demand/supply planners on the team in order to competently represent the team to other stakeholder groups.
• Own project status communication consistently providing clear and concise summaries for the team’s funding requests to leadership.
• Have a good working relationship with finance, build teams, sourcing partners, supply and demand teams, and other teams as needed. Recognize discordant views and lead constructive dialogue to resolve them.
• Proactively mitigate risks to delivering capacity by following through on funding request approvals throughout the process.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level