Oversee the daily operations and ensuring the appropriate scheduling of resources to meet productivity, accuracy and service goals. Assist DVP on the development of budgets, forecast variance and analysis. Establish goals for the department and communicate effectively to ensure that Managers understand what is expected. Ensure that established operating procedures (SOP’s) are followed for all department functions and processes. Achieve daily goals by removing productivity barriers for associates. Maintain a safe, clean and orderly environment. Create and maintain a positive work environment where you provide first level support and follow up for Department Managers and second level support for Supervisors/Associates. Collaborate with Human Resources to ensure compliance with company policies and procedures. Accurate and timely performance of administrative duties. Foster and support the Open Door Policy. Communicate cross-functionally to assist team to solve operational issues. Lead by example with highest degree of integrity, promote teamwork, and effectively communicate at all levels within the organization. Accountable for leading the team to achieve established Key Performance Metrics. Foster a culture of continuous improvement. Understanding and desire to use data and statistical tools to drive operational improvements; strong focus on metrics and culture of accountability. Prepare, direct, and coordinate reports and information. Maintain confidentiality of all company and customer information. Administer company policies and practices, and ensure compliance. As needed, administer company established discipline procedures for policy violations.
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Job Type
Full-time
Career Level
Manager