Infrastructure Engineer

Ford Office•Pittsburgh, PA

About The Position

Ford Office Technologies is a fast-growing organization committed to delivering secure, scalable, and high-performing technology solutions. We are looking for a skilled Infrastructure Engineer to design, implement, and maintain reliable IT infrastructure that supports our business operations and future growth. As an Infrastructure Engineer, you will be responsible for managing and optimizing our IT infrastructure, ensuring system reliability, performance, scalability, and security. You will collaborate with cross-functional teams to support mission-critical systems and drive infrastructure improvements. Proficient in setup, configuration and Operations; Maintenance of Server Hardware/OS. Proficient in setup, configuration and Operations; Maintenance of Backup Hardware/software. Proficient in setup, configuration and Operations; Maintenance of Computer systems. Researches, evaluates, and recommends new computer network equipment and technologies. Analyzes current products and recommends changes/upgrades to senior management. Collaborate with other technical staff and management in the testing of new software, computer systems and network technologies. Utilizes monitoring, performance analysis, network management, software and hardware equipment to troubleshoot and isolate problems, gauge network performance, and trace data and protocol activity. Maintains timely and complete documentation of all daily and project work, using standard methods and procedures. Devises solutions to complex operational problems within the capacity and operational limitations of installed equipment. Develops and executes contingency plans for network software and hardware failures including isolated and major outages. Diagnoses and repairs problems in a manner that prevents future errors and problems. Provides internal consulting, technical guidance, information and support to application developers, computer operations, workstation support, company management and departmental clients. Keeps abreast of relevant technologies and maintains selected technical certifications. This is a customer-facing position, and such this candidate must have the ability to directly interface with clients, customers, and vendors. Remote and On-site troubleshooting and support of UPS, Server hardware and software. Network wiring, including patch panel jumpers and documentation, wiring patch panel to endpoints, proper termination of network jacks to patch panels, proper wiring troubleshooting. Reviews Alerts for alarms via documented procedure and respond to ISP or escalate to Admins as needed. Receive, process, and inventory client equipment shipped to Ascent Data. Setup, and configure new computer equipment per client specifications. Communicate with Clients directly to schedule On-Site time as needed. Prioritizing issues regarding business impact.

Requirements

3+ years of relevant IT consulting or MSP experience
Associate degree in related Technology, or have equivalent IT support experience, certifications, and/or training
Strong Windows 10 Desktop Support experience
Knowledge of Windows Server Systems Administration, to include Active Directory Users and Computers and respective account management
SMB Network Share Permissions
Print Server Management
Experience with cloud platforms (AWS, Azure, or GCP)
Fundamental LAN troubleshooting experience
Familiarity with ticketing systems
Outstanding Customer Service Skills

Responsibilities

Managing and optimizing IT infrastructure
Ensuring system reliability, performance, scalability, and security
Collaborating with cross-functional teams to support mission-critical systems and drive infrastructure improvements
Setup, configuration and Operations; Maintenance of Server Hardware/OS
Setup, configuration and Operations; Maintenance of Backup Hardware/software
Setup, configuration and Operations; Maintenance of Computer systems
Researching, evaluating, and recommending new computer network equipment and technologies
Analyzing current products and recommends changes/upgrades to senior management
Collaborating with other technical staff and management in the testing of new software, computer systems and network technologies
Utilizing monitoring, performance analysis, network management, software and hardware equipment to troubleshoot and isolate problems, gauge network performance, and trace data and protocol activity
Maintaining timely and complete documentation of all daily and project work, using standard methods and procedures
Devising solutions to complex operational problems within the capacity and operational limitations of installed equipment
Developing and executing contingency plans for network software and hardware failures including isolated and major outages
Diagnosing and repairing problems in a manner that prevents future errors and problems
Providing internal consulting, technical guidance, information and support to application developers, computer operations, workstation support, company management and departmental clients
Keeping abreast of relevant technologies and maintains selected technical certifications
Remote and On-site troubleshooting and support of UPS, Server hardware and software
Network wiring, including patch panel jumpers and documentation, wiring patch panel to endpoints, proper termination of network jacks to patch panels, proper wiring troubleshooting
Reviewing Alerts for alarms via documented procedure and respond to ISP or escalate to Admins as needed
Receiving, processing, and inventorying client equipment shipped to Ascent Data
Setting up, and configuring new computer equipment per client specifications
Communicating with Clients directly to schedule On-Site time as needed
Prioritizing issues regarding business impact