Infrastructure Engineer Prin

American Electric Power•Gahanna, OH

1d•Onsite

About The Position

Part of a larger team delivering high quality business application support to the business. Independently completes and leads infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Helps manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance and install and configure hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices. We are looking for a motivated candidate who has a solid background in mainframe development or support and a strong desire to deepen their expertise within the MACSS ecosystem. The ideal individual thrives in a collaborative environment, communicates effectively across technical and business teams, and can take ownership of tasks that span production support, testing, application troubleshooting, and regional coordination. Strong analytical ability, attention to detail, and the capability to manage multiple priorities are key. Experience supporting MACSS or similar CIS applications is highly valuable, and familiarity with MACSS functional areas (Verx, Billing, Orders) is a plus. Candidates who demonstrate leadership in problem-solving, continuous improvement initiatives, and Business Continuity/Disaster Recovery support will be highly regarded. What you’ll do: We’re seeking a Mainframe Application Support Engineer to provide end-to-end expertise, management, and support for AEP’s Customer Information System (MACSS), including DB2 archiving, RACF access/authorization, system and project testing (MACSS MH), Install/1 support, region coordination, Endevor migrations, printing functions, and Disaster Recovery. In this role, you’ll coordinate across Customer Applications, Infrastructure, business SMEs, and vendors to plan and prioritize support, upgrades, outages, and enhancements; execute and monitor MACSS code releases; lead technical troubleshooting across MACSS functional areas (Verx, Billing, Orders); and guide application impacts for mainframe tool upgrades with thorough testing. The ideal candidate brings strong proficiency in COBOL, JCL, CICS, and hands-on experience with Mainframe, Broadcom Endevor, DB2, Install/1, Fresche Solutions Testbase, and IBM Optim Archive, with a continuous improvement mindset and a “nice to have” understanding of CIS interfaces and processes; leadership in Business Continuity/Disaster Recovery is essential. Working independently, responsibilities include the following related to Computer, Network, Storage, Cloud and End-User infrastructure: Performs and leads complex infrastructure project assignments. Plan, research, evaluate, design and analyze performance of business applications and complex infrastructure systems. Provides advanced technical support and analysis, operation, administration, and troubleshooting activities. Adhere and advocate change management policies, incident management and trouble response scenarios. Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations. Lead, facilitate, and coordinate work activities of others within the work group, team or department. Prepare technical documentation including procedures, manuals, reports and standards. Review and adhere to budgeting and approval processes while partaking in annual and project planning. May provide training and mentoring, as well as work direction, to others on the team. Provide overall expertise, management, and support of AEP’s Customer Information System (MACSS): This includes supporting the MACSS application as a whole and all the individual MACSS functional areas as well as the MACSS business subject matter experts relative to the applications and systems. The job requires close coordination with AEP IT Customer Applications and Infrastructure, MACSS BU, and vendors in planning for and prioritizing application support, upgrades, outages and enhancements. Region coordination to facilitate communications for development, testing, implementation, administration and support for all MACSS regions utilized by all customer application teams. Perform and monitor all Endevor migrations for the MACSS functional areas. Perform system testing for production MACSS code release. Support technical functions that pertain to MACSS application and functional areas. Provide expertise and guidance on projects for mainframe tools being upgraded, this includes any changes needed in the MACSS application as well as application testing. Identify and lead continuous improvement opportunities within the MACSS Application and Support team. Would be nice to have some level of understanding of AEP’s CIS systems interfaces and processes. Provide leadership and support for Business Continuity / Disaster Recovery activities and initiatives. Manage all assets such as Business Applications, Batch Jobs, Service Accounts, and Knowledge Base articles. Perform all ticket tracking and review through ServiceNow. Other job duties as assigned.

Requirements

Bachelor's degree in computer science, engineering, or related technical field is required.
7 years of relevant work experience is required.
An equivalent combination of education and related experience may be considered.
Adhere to policies, procedures, standards, codes and regulations relevant to assignments.
Mentor and provide functional/technical leadership and work direction to staff.
Demonstrate in-depth and thorough knowledge of AEP , components, and facilities to enable more efficient and comprehensive responses to projects and problems.
Exhibit and apply advanced proficiency in analysis, design, problem solving, troubleshooting, resolution, communication, and customer service skills.
Cobol
JCL
CICS
CIS info specific to MACSS: 1.Verx 2. Billing 3. Orders
Mainframe
Broadcom Endevor
DB2
Install/1
Fresche Solutions Testbase
IBM Optim Archive

Nice To Haves

Experience supporting MACSS or similar CIS applications is highly valuable, and familiarity with MACSS functional areas (Verx, Billing, Orders) is a plus.
Candidates who demonstrate leadership in problem-solving, continuous improvement initiatives, and Business Continuity/Disaster Recovery support will be highly regarded.
understanding of CIS interfaces and processes
leadership in Business Continuity/Disaster Recovery

Responsibilities

Performs and leads complex infrastructure project assignments.
Plan, research, evaluate, design and analyze performance of business applications and complex infrastructure systems.
Provides advanced technical support and analysis, operation, administration, and troubleshooting activities.
Adhere and advocate change management policies, incident management and trouble response scenarios.
Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.
Lead, facilitate, and coordinate work activities of others within the work group, team or department.
Prepare technical documentation including procedures, manuals, reports and standards.
Review and adhere to budgeting and approval processes while partaking in annual and project planning.
May provide training and mentoring, as well as work direction, to others on the team.
Provide overall expertise, management, and support of AEP’s Customer Information System (MACSS)
Region coordination to facilitate communications for development, testing, implementation, administration and support for all MACSS regions utilized by all customer application teams.
Perform and monitor all Endevor migrations for the MACSS functional areas.
Perform system testing for production MACSS code release.
Support technical functions that pertain to MACSS application and functional areas.
Provide expertise and guidance on projects for mainframe tools being upgraded, this includes any changes needed in the MACSS application as well as application testing.
Identify and lead continuous improvement opportunities within the MACSS Application and Support team.
Provide leadership and support for Business Continuity / Disaster Recovery activities and initiatives.
Manage all assets such as Business Applications, Batch Jobs, Service Accounts, and Knowledge Base articles.
Perform all ticket tracking and review through ServiceNow.
Other job duties as assigned.