Infrastructure Delivery Leader

Gainwell Technologies LLC

1d • $80,600 - $115,200 • Hybrid

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
 SummaryThe Infrastructure Delivery Leader oversees infrastructure services for Medicaid clients and service providers, manages related projects, resolves reliability issues, tracks metrics, and ensures customer satisfaction. This role requires strong leadership, teamwork, vendor management and excellent communication. Your role in our mission
Lead the Team: Oversee processes and provide necessary resources.
Manage relationships between business lines and infrastructure delivery partners to align services with business strategy.
Enhance Efficiency: Identify strategies to optimize cost reduction while maintaining high standards of customer satisfaction and fulfilling service delivery obligations.
Supervise infrastructure delivery staff: The Infrastructure Delivery Leader manages teams at each stage of the process and ensures all internal and external service departments are accountable for their tasks.
Infrastructure Delivery Leaders develop and refine service delivery processes to ensure customers consistently receive high-quality experiences.
Oversee the construction, maintenance, and support of infrastructure and system components critical to business operations and IT services. Ensures peak performance by balancing availability, security, efficiency, and functionality. Proactively identifies, manages, and escalates risks arising from business activities for effective monitoring and control.
Build Partnerships: The Infrastructure Delivery Leader is responsible for building partnerships and liaising with internal capability leaders and external service providers to determine services, criteria for the delivery of those services, and develop solutions to any implementation issues that arise.
Join ramp-up efforts to identify effective enterprise practices and standards.
This position requires being on call to support or lead incident response and escalations.

Requirements

• Nine (9) years or more of experience in infrastructure support services, cloud operations, project management, or program administration within a technology‑driven environment.
• Hands‑on experience with AWS Cloud, including operational support, governance, monitoring, and coordination of cloud infrastructure services (IaaS/PaaS).
• Demonstrated experience working within the technology or infrastructure services industry, supporting large-scale, enterprise environments.
• Proficiency with SQL Server, and strong working knowledge of Linux and Windows operating systems in production environments.
• Proven leadership, coordination, and organizational skills, with the ability to manage cross‑functional teams, vendors, and stakeholders.

Responsibilities

• Lead the Team: Oversee processes and provide necessary resources.
• Manage relationships between business lines and infrastructure delivery partners to align services with business strategy.
• Enhance Efficiency: Identify strategies to optimize cost reduction while maintaining high standards of customer satisfaction and fulfilling service delivery obligations.
• Supervise infrastructure delivery staff: The Infrastructure Delivery Leader manages teams at each stage of the process and ensures all internal and external service departments are accountable for their tasks.
• Infrastructure Delivery Leaders develop and refine service delivery processes to ensure customers consistently receive high-quality experiences.
• Oversee the construction, maintenance, and support of infrastructure and system components critical to business operations and IT services. Ensures peak performance by balancing availability, security, efficiency, and functionality. Proactively identifies, manages, and escalates risks arising from business activities for effective monitoring and control.
• Build Partnerships: The Infrastructure Delivery Leader is responsible for building partnerships and liaising with internal capability leaders and external service providers to determine services, criteria for the delivery of those services, and develop solutions to any implementation issues that arise.
• Join ramp-up efforts to identify effective enterprise practices and standards.
• This position requires being on call to support or lead incident response and escalations.

Benefits

• You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development.
• You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance.
• We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment.
• Company provided computer for work use.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed