Infrastructure Client Service (IT Service Desk) Intern

Janus Henderson Investors US-posted 9 months ago

Intern

Hybrid • Denver, CO

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

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This is a 10-week summer internship programme from June 2nd to August 8th 2025 focusing on first hand experience in the team and discovering what your future would be like with us through induction, on the job learning, skills trainings and networking.

Be part of the Service Desk team and take support calls, review ticket queue for incoming work and raise tickets
Work with colleagues to resolve customer issues and provide feedback to our internal requestors
Review Service Desk ticket queues in ServiceNow, proactively work incidents and requests as they arise
May be required to adhere to agreed upon schedule as part of the Service Desk team
Carry out other duties as assigned

A college sophomore or junior pursuing a Bachelor's or higher degree in Computer Science or a relevant subject
General knowledge of IT systems and applications
Knowledge of Microsoft technologies and Windows platform
Understanding of Microsoft office products including Outlook
Ability to identify, isolate and resolve IT problems / requests with training / coaching and under guidance
Ability to communicate over the phone to end users how to resolve issues they are facing
Motivation to learn and investigate solutions of issues that arise
Candidates must be enrolled as a full time student at the time of the internship

Knowledge of Microsoft O365
Knowledge of collaboration tools e.g. Zoom, Teams
Basic level understanding PC / laptop hardware
Basic understanding of Networks (LAN, WAN)
ServiceNow basic level understanding

Hybrid working and reasonable accommodations
Generous Holiday policies
Paid volunteer time to step away from your desk and into the community
Support to grow through professional development courses, tuition/qualification reimbursement and more
All-inclusive approach to Diversity, Equity and Inclusion
Maternal/paternal leave benefits and family services
Complimentary subscription to Headspace - the mindfulness app
Corporate membership to ClassPass and other health and well-being benefits
Unique employee events and programs including a 14er challenge
Complimentary beverages, snacks and all employee Happy Hours

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