Infrastructure Administrator

Hillcrest Family Services•Dubuque, IA

26d

About The Position

The IT Infrastructure Administrator is responsible for maintaining and improving the organization's technology infrastructure, ensuring secure, reliable, and efficient systems that support both staff and client services. This position requires a balance of technical expertise, proactive planning, and a compassionate understanding of the behavioral health environment. The Administrator oversees network, server, and cloud environments, including Microsoft 365, Microsoft Entra ID (Azure Active Directory), and on-premises Active Directory, ensuring that systems remain secure, compliant, and aligned with organizational goals. Additional responsibilities include: Infrastructure Management Manage and maintain all servers, network hardware, and associated systems to ensure high availability and optimal performance. Oversee installation, configuration, and support of IT systems, including LAN/WAN, VPNs, firewalls, and wireless infrastructure. Administer and optimize hybrid Active Directory and Microsoft Entra ID environments, ensuring consistent identity, access, and security management. Manage Microsoft 365 tenant (Exchange Online, SharePoint, Teams, Intune) including licensing, compliance, and data lifecycle management. Security & Compliance Implement and maintain security controls such as Conditional Access, MFA, and role-based access policies. Ensure compliance with HIPAA, HITECH, and other data protection requirements. Monitor systems for vulnerabilities, apply timely patches, and maintain a strong security posture. Assist in developing cybersecurity awareness and data protection practices among staff. Operational Support Provide Tier 2/3 technical support and mentorship to help desk or support staff. Document infrastructure, configurations, and standard operating procedures. Collaborate with program and departmental leadership to assess and address technology needs. Continuity & Improvement Develop and test disaster recovery and business continuity procedures. Research emerging technologies and recommend strategic upgrades that improve efficiency and security. Support ongoing projects related to cloud adoption, network modernization, and IT service delivery improvements. Participate in IT governance initiatives and asset lifecycle planning. Other duties as assigned.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field. Equivalent work experience may substitute for education.
Minimum 3 years of progressive experience in IT infrastructure administration or systems management.
Experience in a nonprofit, behavioral health, or healthcare environment preferred.
Demonstrated hands-on experience with: Microsoft Entra ID / Azure Active Directory Active Directory Domain Services (AD DS) Microsoft 365 administration (Exchange, SharePoint, Teams, Intune) Windows Server, PowerShell scripting, and Group Policy Firewalls, VPNs, and networking fundamentals
Strong understanding of network, server, and cloud architecture.
Familiarity with ITIL framework and service management best practices.
Excellent problem-solving and analytical skills.
Ability to manage multiple priorities and projects in a fast-paced environment.
Clear and empathetic communication skills, reflecting the mission-driven culture of behavioral health organizations.
CompTIA Network+, Security+, or Microsoft Certified: Azure Administrator Associate (or equivalent).
Mandatory Reporter of Child/Dependent Adult Abuse Certification or the ability to obtain within six (6) months of hire and every three (3) years thereafter required.

Nice To Haves

Experience in a nonprofit, behavioral health, or healthcare environment preferred.

Responsibilities

Manage and maintain all servers, network hardware, and associated systems to ensure high availability and optimal performance.
Oversee installation, configuration, and support of IT systems, including LAN/WAN, VPNs, firewalls, and wireless infrastructure.
Administer and optimize hybrid Active Directory and Microsoft Entra ID environments, ensuring consistent identity, access, and security management.
Manage Microsoft 365 tenant (Exchange Online, SharePoint, Teams, Intune) including licensing, compliance, and data lifecycle management.
Implement and maintain security controls such as Conditional Access, MFA, and role-based access policies.
Ensure compliance with HIPAA, HITECH, and other data protection requirements.
Monitor systems for vulnerabilities, apply timely patches, and maintain a strong security posture.
Assist in developing cybersecurity awareness and data protection practices among staff.
Provide Tier 2/3 technical support and mentorship to help desk or support staff.
Document infrastructure, configurations, and standard operating procedures.
Collaborate with program and departmental leadership to assess and address technology needs.
Develop and test disaster recovery and business continuity procedures.
Research emerging technologies and recommend strategic upgrades that improve efficiency and security.
Support ongoing projects related to cloud adoption, network modernization, and IT service delivery improvements.
Participate in IT governance initiatives and asset lifecycle planning.

Benefits

Health Insurance (up to 79% employer paid)
Dental insurance
Vision insurance
401(k) with profit sharing and employer match
Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
10 paid holidays
80 hours sick time
2 wellness days
Staff development and training
Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
Employer paid CEU's through Relias
PerkSpot- employee discount program
Employee assistance program
Advancement opportunities