Infrastructure Administrator

University of Agriculture Faisalabad • Palmer, MA

4d • Onsite

About The Position

“Opportunities start here” is more than a slogan at Matanuska-Susitna College (Mat-Su College/ MSC); it is our mission. Mat-Su College, a proud community campus of the University of Alaska Anchorage, is seeking a skilled and collaborative Infrastructure Administrator to join our mission-focused team. MSC Campus Technology Services (CTS) ensures secure, reliable, and high- performing systems that support the academic and operational needs of our campus community. This position is responsible for advanced systems administration necessary to implement, maintain, and optimize enterprise services. Duties include systems design, testing, and impact assessment of servers, storage, and LAN components. The Infrastructure Administrator will maintain critical services such as VMware vSphere, Omnissa Horizon, Hyper-V, Active Directory (AD DS, AD CS), DNS, DHCP, GPO, and SQL, while monitoring performance and ensuring compliance with university standards and licensing requirements. The role also involves performing regular systems monitoring to ensure data backup integrity, evaluating disaster recovery procedures, and documenting recovery plans. Additional responsibilities include developing technical documentation, Change Management requests, operational guides, and project plans for system upgrades. The Infrastructure Administrator serves as an expert advisor for campus systems, providing solutions and high-level problem resolution, and coordinating support and licensing with external vendors. Security is a critical focus: this position will manage firewall operations, conduct threat analysis, implement intrusion prevention strategies, and apply security patches to safeguard campus systems. The Infrastructure Administrator will also assist with desktop (physical and virtual) management platforms such as Omnissa Horizon and MECM, provide backup and mentoring for Desktop Technicians and IT student workers, and respond promptly to customer support requests. The ideal candidate is a self-starter with strong technical expertise, excellent problem- solving skills, and the ability to collaborate with colleagues in CTS and at UAA IT Services. This position requires periodic after-hours and weekend work for projects, system updates, or service recovery efforts, as well as ongoing professional development through training and certifications. To thrive in this role, the applicant should have deep expertise in managing Windows Server environments (Server 2016 minimum, 2022 preferred) and associated Microsoft services such as Active Directory (AD DS, AD CS), DNS, Group Policy, DHCP, WSUS, and SQL. They should bring enterprise-level experience with virtualization platforms like VMware vSphere and Hyper-V, as well as iSCSI SAN storage systems. A strong working knowledge of networking fundamentals—including IP protocols, firewalls, Cisco switching, wireless LAN technologies, and cabling installation and termination—is essential. The ideal candidate will demonstrate exceptional troubleshooting skills, the ability to collaborate effectively within a team, and have outstanding customer service and communication abilities. Strong organizational and time-management skills are also critical for successfully managing multiple projects and priorities in a dynamic campus technology environment.

Requirements

• Associate’s degree in a relevant field (i.e. Information Technology or other related field) and 4 years of experience, or an equivalent combination of training and experience.
• Deep expertise in managing Windows Server environments (Server 2016 minimum, 2022 preferred) and associated Microsoft services such as Active Directory (AD DS, AD CS), DNS, Group Policy, DHCP, WSUS, and SQL.
• Enterprise-level experience with virtualization platforms like VMware vSphere and Hyper-V, as well as iSCSI SAN storage systems.
• Strong working knowledge of networking fundamentals—including IP protocols, firewalls, Cisco switching, wireless LAN technologies, and cabling installation and termination.
• Exceptional troubleshooting skills
• Ability to collaborate effectively within a team
• Outstanding customer service and communication abilities.
• Strong organizational and time-management skills

Responsibilities

• Systems design, testing, and impact assessment of servers, storage, and LAN components.
• Maintain critical services such as VMware vSphere, Omnissa Horizon, Hyper-V, Active Directory (AD DS, AD CS), DNS, DHCP, GPO, and SQL, while monitoring performance and ensuring compliance with university standards and licensing requirements.
• Perform regular systems monitoring to ensure data backup integrity, evaluating disaster recovery procedures, and documenting recovery plans.
• Develop technical documentation, Change Management requests, operational guides, and project plans for system upgrades.
• Serve as an expert advisor for campus systems, providing solutions and high-level problem resolution, and coordinating support and licensing with external vendors.
• Manage firewall operations, conduct threat analysis, implement intrusion prevention strategies, and apply security patches to safeguard campus systems.
• Assist with desktop (physical and virtual) management platforms such as Omnissa Horizon and MECM, provide backup and mentoring for Desktop Technicians and IT student workers, and respond promptly to customer support requests.

Benefits

• UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree