Infrastructure Administrator

Network Center, Inc•Fargo, ND

About The Position

Are you interested in a dynamic IT career where you make a difference to customers and share in the success of the company? Network Center Inc. (NCI) is a Managed Service Provider with over 600 customers across the Midwest. We are 100% employee owned with a focus on a positive team-based culture and believe happy employees will create happy customers! Our core values drive all that we do – Commitment to Employees, Dedication to Customer Success and Responsible Innovation. The Opportunity We are seeking an Infrastructure Administrator who enjoys solving complex problems and is not afraid to take on a challenge. The primary responsibilities include the daily management, maintenance, configuration and documentation of customer infrastructure and network devices as well as SMB network and server design. Communication within this role is critical both internally and externally to ensure a positive and seamless customer experience.

Requirements

4 years of network, server, operating systems, storage and\or cloud support
Ability to follow procedures or standards to implement technical solutions
Strong written and verbal communication skills including providing detailed documentation relating to implementations or break\fix work
Strong background in enterprise network attached storage, management and protection solutions.
Must be able to design and implement new solutions, manage change, and add policies in a large-scale, mission critical, multi-PB storage environment.
Strong communication and relationship management skills- ability to collaborate effectively and transparently and work as part of a team
Proven experience in designing, maintaining, and managing enterprise storage and backup systems
Skills with scripting and/or automation technologies
Strong consulting skills with an ability to work closely with stakeholders to go beyond “what” they require and focus on the “why” and take a more holistic approach to each customer’s needs

Nice To Haves

Certifications- MS-102, MD-102, AZ-900
Comprehensive knowledge of the Microsoft 365 portfolio, Microsoft server, virtualization technologies, SAN, firewall technologies, firewall security policies, NAT’s and DMZ, network L2/L3 configurations, VoIP telephony, SSO, Federation, Multifactor Authentication, backup and recovery technologies, and archiving strategies.

Responsibilities

Daily management, maintenance, configuration and documentation of customer infrastructure and network devices as well as SMB network and server design
Experience working with Hyper-V / VMware virtualization
System maintenance: Perform regular maintenance and updates to systems, including hardware, software, and operating systems
System security: Manage security systems like firewalls, anti-virus software, and intrusion detection systems
System performance: Monitor and optimize system performance, capacity, and availability
System backups: Plan and execute backup and restore strategies
System documentation: Develop and maintain documentation like network specifications, diagrams, and equipment configurations
System support: Provide technical support to users, both on-site and remotely
System architecture: Research and design best practices for system architecture and engineering
System disaster recovery: Research, design, and execute disaster recovery plans
Provide proactive communication with customers to keep them informed on project or incident progress, setting clear expectations for follow-up and following through on those commitments
Provide clear and accurate documentation for all customer incidents to provide insight into the value provided
Continually search for ways to better serve our customers through process, tools or technology improvements
Work with Solution Engineers and Architects to design, consult and implement technology solutions
Work effectively in a team environment and proactively communicate