Infrastructure Administrator III

Grainger Businesses•Lake Forest, IL

1d•Remote

About The Position

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com. This role will require a strong technical expertise in Server management, advanced scripting capabilities, AWS operational support and a solid background in leading technical teams through peer influence and training. You will be responsible for deploying, configuring, and managing critical infrastructure systems that support various operational functions within Grainger, including warehouse management, financial systems, and more. Your role will contribute to ensuring system availability, enhancing automation, and continuously improving operational efficiency.

Requirements

Bachelor's Degree or equivalent experience or equivalent experience required
3+ years Server Administration Experience required
Advanced scripting skills, with proven ability to automate system tasks and improve infrastructure management.
Experience in automating IT infrastructure using tools like AAP and Terraform
Familiar with relational databases and how OS layer supports those technologies
Hands-on experience working with Amazon Web Services (AWS) infrastructure
Expertise in using monitoring tools such as Splunk, Zenoss, or equivalent to monitor infrastructure health and performance.
Solid understanding of networking concepts (TCP/IP) and experience managing server security, server access, and associated technologies.
Experience with system performance optimization, incident resolution, and process improvements for infrastructure systems.
Strong communication skills for effective technical mentoring and leading peer groups.
Ability to collaborate effectively with cross-functional teams and prioritize tasks
Strong analytical skills to identify system issues and optimize performance

Responsibilities

Manage and maintain Server environments, including current operating systems and their management components.
System Monitoring & Maintenance: Design and implement robust monitoring solutions (e.g., disk usage, CPU/memory performance) to ensure the health and availability of critical applications and infrastructure.
Support and Troubleshooting: Provide expert-level support for system administration, including issue triage, root cause analysis, and resolution of complex technical problems.
Automation and Process Improvement: Develop and implement automation solutions using tools such as Ansible Automation Platform (AAP) to eliminate manual tasks and improve system reliability.
Peer Training & Mentorship: Lead and influence peers through training and knowledge-sharing sessions, fostering a culture of continuous technical learning and improvement.
Collaboration: Work closely with cross-functional teams (e.g., Frontline Operations, Command Center) to resolve escalated technical issues and ensure effective resolution.
Incident and Change Management: Adhere to best practices in Change, Incident, Problem, and Request Management to ensure consistent delivery and documentation of IT operations.
On-call Support: Provide 24x7 on-call support on a rotational basis once a month to resolve production issues outside of regular hours.

Benefits

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

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