Information Technology Tier 1 Support (65767)

MODWASH LLC•Chattanooga, TN

29d

About The Position

The Information Technology Tech Support works with like-minded peers to ensure smooth operation and timely responses within the IT department that will assist each guest in having an outstanding experience while reinforcing our company standards. This is what the ModDrop stands for. Each act of kindness, even the smallest positive action will ripple outward to affect others and our communities.

Requirements

1+ years of experience in a similar role
Knowledge of proficiencies with Microsoft Office 365
Knowledge of software and hardware components, and demonstrated capability with installation
Knowledge of system software installation processes and troubleshooting
Experience troubleshooting networking and Wi-Fi Connectivity
Knowledgeable and current with a wide range of software and hardware components, Windows 10 or 11, Laptop computers and peripherals.
Good verbal and written communication skills
Strong interpersonal skills
Ability to multi-task while remaining organized under deadlines
Intent to act with integrity, professionalism, and confidentiality
Prolonged periods of sitting at a desk may be required
Ability to lift 30 pounds if needed

Responsibilities

The Information Technology Tech Support is responsible for guiding teammates through all system administration, installing and troubleshooting all computer systems and programs, as well as reviewing and identifying new systems and programs to ensure effective and efficient systems for ModWash and Hutton Development.
Assist Director of Information Technology with internal processes and procedures, as well as special projects for the department
Knowledge of system installations and configurations of hardware and software components
Repair or replace damaged hardware
Ability to upgrade systems to enable compatible software
Install and upgrade patches as needed
Review, test, and evaluate new technology for company advancement
Provide feedback on company selected software, hardware issues
Troubleshooting hardware and software issues, as well as provide efficient resolution
Experience troubleshooting network and Wi-Fi Connectivity
Set up new employee system accounts and issue property
Retrieve property from separated employees and properly clear data, and store for future use
Assist employees with internal workstation movements, ensuring operational setup and connectivity
Perform other related duties as assigned