Information Technology (IT) Technician I - Full Time - Days

Dayforce • Niagara Falls, NY

13d • $24 - $26

About The Position

Support agency’s information technology needs by installing, configuring, securing, and maintaining computer hardware, software, servers, phone systems, networks, and peripherals. Responds in a timely manner to service issues and requests. Provides the highest level of customer service and technical support to internal users across multiple sites. Carries out the IT Department’s ethos of service and innovation.

Requirements

• Associates degree in Computer Science or related field
• Three (3) years’ experience in Information Technology
• Proficiency with Windows 10, and all versions of Windows Server operating systems
• Proficiency with LAN & WAN technologies, including switching, routing, and wireless connectivity
• Effective communication skills with customer service and teamwork focus
• Ability to prioritize and multitask while maintaining deadlines
• Ability to read, interpret and apply technical publications, manuals and other documents
• Ability to troubleshoot and positively resolve an array of hardware, software and application problems
• Ability to effectively interpret and articulate technical information to non-technical users and provide formal and informal technical instruction/demonstration
• Ability to effectively interpret new software applications and apply knowledge from one application to another

Nice To Haves

• Recognized industry certifications
• Proficiency with Cisco switching, routing, and VoIP systems.
• Proficiency with server virtualization technology
• Experience with data security and compliance standards (HIPAA, PCI, SHIELD, etc.)
• Experience with cloud based platforms (Microsoft 365, Google GSuite, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree