Information Technology Systems Configuration and Support Analyst- Health Plan

Parkland Health

About The Position

Parkland Community Health Plan's (PCHP's) IT Systems Configuration and Support Analyst is responsible for development and maintenance of the configuration for various components of PCHP's systems and troubleshooting configuration issues with vendors. The Systems Configuration and Support Analyst will maintain our systems security access for our users. Provides level 1 help desk support for vendor hosted systems by triaging and resolving issues reported by PCHP stakeholders.

Requirements

High School diploma or equivalent is required.
Three years of health care industry or application configuration support experience.
Three years of experience working with internal and external stakeholders to gather and document business requirements.
Experience as a help desk technician or other technical customer support role.
Strong analytical skills and a high level of attention to detail.
Excellent verbal and written communication skills.
Strong organizational skills and the ability to manage multiple competing projects and deadlines.
Proficiency with Microsoft Office Excel, Word, and Outlook is required.
Demonstrated ability to collaborate effectively and work as part of a team in a fast-changing environment.
Ability to maintain a positive, empathetic and professional attitude toward internal and external stakeholders at all times.
Proven ability to learn new areas of responsibility and adapt to change.

Nice To Haves

Advanced degree in Computer Science, Information Systems, Network Administration, or a related field is preferred.
Experience at a managed care organization is preferred.
Visio experience is highly preferred.
Experience in QNXT configuration is preferred.

Responsibilities

Researches, maintains, tests and updates application configuration and associated documentation.
Collaborates with various PCHP departments to gather and document configuration requirements.
Serves as the liaison between PCHP and the Claims/Health Management systems outsourcing partners.
Serves as the first point of contact for internal customers seeking technical assistance.
Provides fast and useful technical assistance on PCHP's vendor hosted applications.
Performs remote troubleshooting through diagnostic techniques and pertinent questions.
Triages issues and escalates unresolved issues to manager.
Documents events and problems and their resolution in logs.
Provides, maintains, and documents access to PCHP's vendor hosted applications.
May be subject to temporary reassignments to other managers, supervisors, teams and/or projects based upon the needs or priorities of the department.
Identifies ways to improve work processes and improve customer satisfaction.
Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of PCHP.
Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure.
Integrates knowledge gained into current work practices.
Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area.
Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and customer requirements.
Seeks advice and guidance as needed to ensure proper understanding.