Information Technology Support Staff
About The Position
Information Technology (IT) Support Staff provides all desktop computing, hardware, software and peripherals support to all of our employees. The position requires timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the System Administrator to provide resolution. The IT Support Staff will be expected to take ownership of assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem.
Responsibilities
- Troubleshoot all information technology issues, including software, hardware, and networking.
- Configure, install and update desktops, laptops, PDAs, peripherals, networks, and related software.
- Install, assemble, and configure computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware.
- Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems.
- Makes repairs and corrections on computer systems, hardware and software, and peripheral equipment where required.
- Receive and respond to incoming calls, e-mails, and helpdesk tickets regarding information technology issues.
- Assist in IT administrative tasks (backup and recovery and servers maintenance)
- Maintain an inventory of all computers, monitors, printers, scanners, and other peripheral equipment.
- Support development and implementation of new projects and new hardware installations.
- Assist in Application administration such as creating/terminating users.
- The IT Support Staff is expected to maintain satisfactory attendance and report to work on time every day.
- Additional tasks as assigned.
Benefits
- Qualifying employees are eligible to participate in our Total Rewards program. Additional information can be found by clicking on the following link: Benefits and Total Rewards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
