Information Technology Support Specialist

F3EA Inc•Savannah, GA

8h•Onsite

About The Position

F3EA, Inc. is seeking an IT Support Specialist to join our Technology, Innovation and Strategic Systems (TISS) team at our Savannah, Georgia Headquarters. This onsite position provides hands-on technical support across hardware, software, networking, server infrastructure, audio/video conference systems, IT logistics, and Tier I/II help desk operations in a Department of Defense (DoD) contractor environment. The IT Support Specialist works under the direction of the TISS Lead and supports the organization’s IT operations, cybersecurity posture, and compliance with the Cybersecurity Maturity Model Certification (CMMC) Level 2 requirements. This role provides direct support to over 200 employees across the Savannah headquarters and coordinates with San Diego operations as needed. This is a growth-oriented position ideal for candidates to build a career in defense IT, cybersecurity, or systems administration. F3EA invests in professional development and encourages personnel to pursue industry certifications while contributing to national security.

Requirements

U.S. Citizenship (required for security clearance eligibility and access to CUI systems).
Associate’s degree in Information Technology, Computer Science, Cybersecurity, or a related field, OR equivalent combination of education, certifications, and relevant experience.
Foundational knowledge of Windows 10/11 desktop operating systems, including installation, configuration, and troubleshooting.
Basic understanding of TCP/IP networking concepts (DNS, DHCP, IP addressing, subnetting, VPN).
Experience with Microsoft 365 productivity applications (Outlook, Teams, SharePoint, OneDrive).
Strong customer service orientation and ability to communicate technical concepts to non-technical users.
Ability to lift and move IT equipment (up to 50 lbs.), work in server rooms, and perform cable management.
Valid driver’s license (occasional local travel between F3EA facilities may be required).
Ability to pass a background investigation and obtain a U.S. Government security clearance.

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field.
One or more industry certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified: Modern Desktop Administrator Associate (MD-102), or equivalent.
Experience working in a Department of Defense (DoD) contractor environment or familiarity with CMMC, NIST SP 800-171, or DFARS requirements.
Hands-on experience with any of the following: Microsoft Intune/Endpoint Manager, Microsoft Entra ID (Azure AD), Microsoft Defender for Endpoint, NinjaOne or similar RMM platform, Cisco Meraki networking, or DISA STIG application.
Experience with audio/video conference room technology (Microsoft Teams Rooms, Crestron, Poly, Logitech, or similar).
Experience with IT asset management and lifecycle tracking.
Prior military.