El Dorado County (CA)-posted 30 days ago
Full-time • Manager
Placerville, CA
1,001-5,000 employees
Executive, Legislative, and Other General Government Support

Under direction, the Information Technology Supervisor organizes, assigns, supervises, reviews, and evaluates the work of assigned information technology staff; performs difficult and complex analysis of customer and system requirements; develops, implements, and maintains complex enterprise and departmental computer systems and networks; performs related work as assigned. Incumbents will be assigned responsibility for projects, programs, and staff involving one or more of the following options: Database Administration, Device/Desktop Management, Operating Systems, Server/Cloud, and/or Networking/Telecommunications. The selected candidate will have the opportunity to: Supervise a group of technology employees within an assigned technology option(s) area; hire and direct staff; plan, prioritize, schedule, assign, and evaluate work; procure and provide resources to staff as needed; monitor and evaluate staff performance and quality of work; initiate informal and formal disciplinary action as necessary. Assume responsibility for staff development and training; identify individual training needs and work to ensure those needs are met. Recommend goals and objectives for assigned information technology operations and direct their implementation; establishe schedules and methods for assigned option(s) area; help develop and implement policies and procedures. Determine staffing and material needs for assigned option(s) area in order to achieve goals and objectives. Evaluate operations and activities of assigned option(s) area and recommend improvements and modifications. Prepare various reports on operations and activities to develop and maintain service-level agreements. Perform a variety of complex applications, network, and/or professional technology troubleshooting and analysis duties as a working supervisor. Assist in solving problems regarding networking, Telecommunications, operating, communications, business process analysis, and application systems within option(s). Review and approve programming, systems development, systems enhancement plans, contracts, work orders, related bills, and purchase orders; monitor consultants and vendors within option(s) area, methods, materials, and techniques for application to projects; develop and implements procedures, test plans, standards, and systems.

  • Supervise a group of technology employees within an assigned technology option(s) area; hire and direct staff; plan, prioritize, schedule, assign, and evaluate work; procure and provide resources to staff as needed; monitor and evaluate staff performance and quality of work; initiate informal and formal disciplinary action as necessary.
  • Assume responsibility for staff development and training; identify individual training needs and work to ensure those needs are met.
  • Recommend goals and objectives for assigned information technology operations and direct their implementation; establishe schedules and methods for assigned option(s) area; help develop and implement policies and procedures. Determine staffing and material needs for assigned option(s) area in order to achieve goals and objectives.
  • Evaluate operations and activities of assigned option(s) area and recommend improvements and modifications. Prepare various reports on operations and activities to develop and maintain service-level agreements.
  • Perform a variety of complex applications, network, and/or professional technology troubleshooting and analysis duties as a working supervisor. Assist in solving problems regarding networking, Telecommunications, operating, communications, business process analysis, and application systems within option(s).
  • Review and approve programming, systems development, systems enhancement plans, contracts, work orders, related bills, and purchase orders; monitor consultants and vendors within option(s) area, methods, materials, and techniques for application to projects; develop and implements procedures, test plans, standards, and systems.
  • Equivalent to graduation from a four-year college or university with major coursework in computer science, information systems, or a closely related field AND;
  • Seven (7) years of experience working in one or more of the following fields: systems analysis, systems engineering, programming, data or database administration or analysis, operating systems, office systems, network analysis or management or similar field, in a multi-platform information systems environment. At least one year shall include project management and lead direction of staff;
  • OR
  • Three (3) years of experience at the level equivalent to the County's class of Information Technology Analyst III.
  • OR
  • Three (3) years of experience at the level equivalent to the County's class of Information Technology Analyst II or Application Analyst II as a Project/Team Leader.
  • OR
  • Three (3) years of experience at the level equivalent to the County's class of Information Customer Service III as a Project/Team Leader
  • The ideal candidate will be an experienced IT professional who has provided formal and/or informal leadership for customer support teams end to end, including training, scheduling, coaching, and day-to-day work direction, with a strong focus on timely, high-quality service delivery.
  • They will be a hands-on technical lead who regularly acts as an escalation point for complex incidents across multiple domains, such as networking, server or cloud environments, operating systems, and enterprise applications, and can coordinate others during significant outages or system issues.
  • They will bring solid experience designing, deploying, and managing Group Policy Objects across multiple OUs to support standard configuration and management of County devices and user environments.
  • They will also have a strong background in computer imaging, including the creation, deployment, and maintenance of standardized operating system images across diverse hardware platforms using tools such as Microsoft Endpoint Configuration Manager (SCCM), MDT, or equivalent solutions.
  • This candidate will also be an effective communicator who works closely with customers and departments to balance competing priorities, communicate about incidents and changes, support service-level expectations, and model an effective, customer-focused culture for the IT staff they lead.
  • The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued.
  • The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits.
  • The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting.
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