Information Technology Specialist

Lutheran Senior Services•Ballwin, MO

2d•$57,000 - $91,000

About The Position

Under general supervision of the IT Desktop Director, loads, configures, tests and maintains all workstation-based hardware and software for assigned communities; Supports and coordinates upgrades of low voltage systems including: telephone switches and desktop equipment and other hardware and software systems that support business functions; Ensures appropriate security for software systems and implements workstation-related policies of network management. Desktop Support (45%) Communication Technology Support (15%) Modernized Network Support (15%) Communication Technology Systems (5%) General Network Support (5%) Resident IT Support (15%)

Requirements

3+ years of field experience with work-station hardware and software including configuring, imaging, troubleshooting and repair
Excellent problem-solving skills with the ability to work independently and as a member of a team.
Knowledge of network application and systems, LAN and WAN technology, and Microsoft software.
Excellent communication and customer service skills with a passion for Information Technology and continued learning and growth.

Responsibilities

Configures, installs, and maintains computer systems, associated software, peripherals and network related devices, including VOIP Phones
Provides excellent customer technical support to end-users for hardware, software, application systems, and network connectivity related incidents and requests
Configures computers for new hires and provides basic computer related training
Conducts a review of existing computer hardware for annual lifecycle of aged devices
Participates in projects as assigned
Provides IT support to residents to include but not limited to desktops, laptops, printers, connectivity, and mobile devices
Assists network staff in troubleshooting network issues as required
Implements HIPAA required policies; Maintains the confidentiality of all pertinent resident, employee and company information to assure their privacy is protected
Provides first level support for communication technology related systems to include but is not limited to the following: Telephone System Equipment, EverTrue Resident PC’s, Time clocks, Access Control System, Security Camera System, Meal Order and Accounting System, Shared laptops, Conference Room and A/V Equipment, Nurse Call System, etc.