Information Technology Specialist - IT Specialist Albany NY

The LiRo Group•Albany, NY

3d•$60,000 - $72,000

About The Position

Overview We have an immediate need for an IT Specialist supporting the Design & Construction Team. The client for this project is the NYS Office of General Services (OGS) in Albany, NY Come join our team! We are looking to build services and capabilities through the growth of our key asset- our staff. Ranked among the nation's top A/E firms by Engineering News-Record, LiRo-Hill provides construction management, engineering, environmental, architectural, and program management solutions. You can become part of an organization that has a strong track record and is looking to strengthen relationships and capabilities to continue being a trusted resource for our clients in the public and private sector. We are proud to be known as an “Integrated Construction, Design and Technology Solutions” firm and we have delivered on that label time and again. Recently, Global Infrastructure Solutions Inc. (GISI), the parent company of The LiRo Group and Hill International, Inc. consolidated a portion of the highly experienced staff of both LiRo and Hill in the Northeast to create a larger, more efficient, and cost-effective team to serve clients. LiRo-Hill is a 1100-person firm with offices in NYC, Long Island, Buffalo, Rochester, Boston and Metro Park, NJ.

Requirements

Experience supporting CAD & Drafting applications with the ability to perform daily monitoring and maintenance of software and workstations
IT customer support and training; computer installation, diagnosis and repair; computer security; database administration and maintenance information technology.
Abiltiy to provide training and refresher updates and assist users in the performance of their routine drafting tasks if needed.
Knowledge of SharePoint tools, including ULS Logs, workflows, and SharePoint forms for tasks
Familiarity in all MS Office products, specifically Word, Excel, and PowerPoint.
Strong verbal and written communication skills.
Ability to multitask and prioritize tasks efficiently.
Detail-oriented and able to work independently.

Responsibilities

Act as the Design and Construction Technical Representative with ITS.
Interact with D&C staff to understand issues and determine appropriate path for resolution of requests.
Address IT-Related issues that do not require the services of ITS.
Submit appropriate requests on behalf of D&C to ITS via the ticketing management system. To include onboarding and offboarding requests, incident requests, software requests, etc.
Coordinate with requestors to obtain appropriate information, documentation, and approvals.
Monitor progress and status of tickets submitted to ensure appropriate and timely resolution of issues and requests.
Facilitate follow-up communications, as necessary, to ensure completion of requests.
Communicates and coordinates with internal business units and outside agency representatives (e.g., ITS, SFS) necessary for the administration of data systems.
Actively works with the many business units within the D&C to assess IT program needs and requirements.
Identifies opportunities and recommendations to improve system utilization and functionality.

Benefits

We are committed to your success, and we invest in your growth and development to unlock your full potential.
Competitive Total Compensation Package
Employee- Only Stock Purchase Plan
Mentoring programs
Continuing Education Program
Employee referral bonus
Volunteer/Industry association opportunities
We believe in the power of collaboration.
We work hard to build a corporate culture that empowers all our employees to freely share their ideas, know their presence, and contributions are truly valued, fostering a climate where our employees are enabled to maximize their full potential.
We offer a comprehensive benefits package and a positive work environment