Information Technology Specialist 3 Information Security - 9803
About The Position
Under the direction of a Manager Information Technology Services 1 (Information Security), SG-27, within the Endpoint Protection section of the Chief Information Security Office (CISO) Cyber Defense and Response bureau, the Information Technology Specialist 4 (Information Security) will administer endpoint detection and response (EDR) products and other endpoint protection platforms (EPP), manage agent deployments, configure policies and settings, and engage other support groups as needed. This position requires the incumbent to possess a solid understanding of information technology systems administration and information security best practices. Additionally, this position requires an incumbent to act with a great deal of independence in alignment with CISO leadership and ITS strategic direction. The position requires availability during off-shift hours to ensure appropriate response to security incidents or other critical activities that may impact sensitive information, critical systems, NYS agencies, or ITS. Additional information on work schedule will be discussed at time of interview.
Requirements
- Non-competitive: five years of information technology, cybersecurity, or information assurance experience.
- Substitutions: A bachelor's or higher-level degree in any field including or supplemented by 15 semester credit hours in computer science or related field substitutes for three years of required experience; any bachelor's substitutes for two years of required experience. An associate degree with 15 semester credit hours in computer science or related field may substitute for one year of required experience. Candidates in a bachelor's degree program with at least 15 semester credit hours in computer science or related field may substitute such credits for one year of required experience. A master's degree or higher in computer science or related field substitutes for one year of required experience.
Responsibilities
- Ensure that agents are deployed to servers and workstations running multiple operating systems, that applications are built in a systems management platform, and that automated deployments are scheduled. Maintain a list of imaging teams and ensure they receive new updates monthly.
- Perform gap analysis using various tools to identify missing or malfunctioning sensors. Remediate servers and workstations that do not have healthy agents.
- Troubleshoot application compatibility, performance, and networking issues with an emphasis on Windows tools such as ProcMon, ETW/Xperf, memory dumps, etc., and equivalent tools for Red Hat Enterprise Linux (RHEL) other GNU/Linux distributions.
- Support application programming interfaces (APIs), write API calls to multiple platforms, and provide other scripting and automation support in PowerShell and Python.
- Write technical documentation and maintain documentation of deployments, contribute to the creation of standard operating procedures documentation and improvements, and create and deliver reporting on EDR activity.
- Create change control tickets and attend change control meetings to address questions on changes, respond to service requests and incidents in IT service management system, and answer requests and questions that come in through distribution lists and a shared mailbox.
- Open support cases with software providers when necessary for resolution of issues.
- Perform the full range of supervisory responsibilities.
Benefits
- Thirteen (13) paid holidays annually
- Up to Thirteen (13) days of paid vacation leave annually
- Up to Five (5) days of paid personal leave annually
- Up to Thirteen (13) days of paid sick leave annually for PEF.
- Up to three (3) days of professional leave annually to participate in professional development
- Eligible employees and dependents can pick from a variety of affordable health insurance programs
- Family dental and vision benefits at no additional cost
- New York State Employees' Retirement System (ERS) Membership
- NYS Deferred Compensation
- Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
- Public Service Loan Forgiveness (PSLF)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Executive, Legislative, and Other General Government Support
Number of Employees
251-500 employees
