Information Technology Specialist 2 Programming (NY HELPs) - 9553
About The Position
Under the direction of an Information Technology Specialist 3 within the Office of Information Technology Services - Dedicated Support Team/ Tax. Specific duties include but are not limited to: Monitoring the health and performance of OpenShift clusters, containers, nodes, and applications using tools such as Instana, OpenShift alerts, Prometheus, and Grafana. Deploying and managing Instana agents for comprehensive application performance monitoring and tracing. Designing and maintaining Grafana dashboards that leverage data from Prometheus and OpenShift to provide actionable insights. Assist with the configuration and troubleshooting of a centralized logging solution using Elasticsearch, Logstash or Beats, and Kibana. Evaluating workload criticality and understanding the impact of disruptions or performance degradation is essential for maintaining system reliability. Proactive configuration changes to minimize operational disruptions, along with the creation and fine-tuning of real-time alerts, thresholds, and escalation rules to detect anomalies and incidents early. Collaboration with development and DevOps teams is important to improve visibility across systems and services. Responding to alerts to ensure timely resolution of incidents, ensuring that monitoring tools remain up-to-date and compliant with organizational policies, and providing regular reports on system health and performance trends. Keeping support documentation current is expected.
Requirements
- Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
- OR
- A bachelor's or higher-level degree in any field and one year of experience in information technology;
- OR
- 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
- OR
- Two years of professional experience in information technology.
- Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
- Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
- Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
- Appointment to this position is not final until all agency approvals have been granted.
- ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis.
- It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Responsibilities
- Monitoring the health and performance of OpenShift clusters, containers, nodes, and applications using tools such as Instana, OpenShift alerts, Prometheus, and Grafana.
- Deploying and managing Instana agents for comprehensive application performance monitoring and tracing.
- Designing and maintaining Grafana dashboards that leverage data from Prometheus and OpenShift to provide actionable insights.
- Assist with the configuration and troubleshooting of a centralized logging solution using Elasticsearch, Logstash or Beats, and Kibana.
- Evaluating workload criticality and understanding the impact of disruptions or performance degradation is essential for maintaining system reliability.
- Proactive configuration changes to minimize operational disruptions, along with the creation and fine-tuning of real-time alerts, thresholds, and escalation rules to detect anomalies and incidents early.
- Collaboration with development and DevOps teams is important to improve visibility across systems and services.
- Responding to alerts to ensure timely resolution of incidents, ensuring that monitoring tools remain up-to-date and compliant with organizational policies, and providing regular reports on system health and performance trends.
- Keeping support documentation current is expected.
Benefits
- Generous benefits package, worth 65% of salary, including:
- Holiday & Paid Time Off
- Thirteen (13) paid holidays annually
- Up to Thirteen (13) days of paid vacation leave annually
- Up to Five (5) days of paid personal leave annually
- Up to Thirteen (13) days of paid sick leave annually for PEF.
- Up to three (3) days of professional leave annually to participate in professional development
- Health Care Benefits
- Eligible employees and dependents can pick from a variety of affordable health insurance programs
- Family dental and vision benefits at no additional cost
- Additional Benefits
- New York State Employees' Retirement System (ERS) Membership
- NYS Deferred Compensation
- Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
- Public Service Loan Forgiveness (PSLF)
- And many more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Executive, Legislative, and Other General Government Support
Number of Employees
251-500 employees
