Information Technology Specialist 2 - Hourly - 10023
About The Position
Under the direction of an Information Technology Specialist 3, SG-23 within the Data Center Services (DCS) Linux Unit, the Information Technology Specialist 2 (Hourly) will support x86 Linux Server environments at centralized data center locations and at field offices throughout NYS. Specific duties include, but are not limited to: Install, configure, and maintain Linux operating systems for several state agencies; Troubleshoot issues, by examining server log data and reviewing network statistics, as well as installing server-side agent software, such as Commvault, Zabbix, Splunk, Stealth, VMware Tools, etc.; Manage Red Hat Enterprise Linux (RHEL) Server versions 8 and 9, involving configuration of network and storage settings; Collaborate closely with the Chief Information Security Office (CISO) to identify and address vulnerabilities within a server; Work directly with the system source code to make the necessary changes to ensure reliable performance, and then integrate all amendments into the system as a whole; Complete work associated with request tasks, submitting change requests for scheduled off-hours tasks, and resolving incidents assigned to DCS LINUX; Provide detailed updates in work notes in accordance with incident severity and service level objectives; and Participate in On Call rotation with Primary responsibilities that include taking calls from Service desk after business hours (7 pm - 7 am) to remotely administer systems to resolve P1 or P2 incidents while on-call and contact vendor support if\when needed.
Requirements
- Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
- OR A bachelor's or higher-level degree in any field and one year of experience in information technology;
- OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
- OR Two years of professional experience in information technology.
- Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
- Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
- Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
- Appointment to this position is not final until all agency approvals have been granted.
Responsibilities
- Install, configure, and maintain Linux operating systems for several state agencies
- Troubleshoot issues, by examining server log data and reviewing network statistics, as well as installing server-side agent software, such as Commvault, Zabbix, Splunk, Stealth, VMware Tools, etc.
- Manage Red Hat Enterprise Linux (RHEL) Server versions 8 and 9, involving configuration of network and storage settings
- Collaborate closely with the Chief Information Security Office (CISO) to identify and address vulnerabilities within a server
- Work directly with the system source code to make the necessary changes to ensure reliable performance, and then integrate all amendments into the system as a whole
- Complete work associated with request tasks, submitting change requests for scheduled off-hours tasks, and resolving incidents assigned to DCS LINUX
- Provide detailed updates in work notes in accordance with incident severity and service level objectives
- Participate in On Call rotation with Primary responsibilities that include taking calls from Service desk after business hours (7 pm - 7 am) to remotely administer systems to resolve P1 or P2 incidents while on-call and contact vendor support if\when needed.
Benefits
- Thirteen (13) paid holidays annually
- Up to Thirteen (13) days of paid vacation leave annually
- Up to Five (5) days of paid personal leave annually
- Up to Thirteen (13) days of paid sick leave annually for PEF.
- Up to three (3) days of professional leave annually to participate in professional development
- Eligible employees and dependents can pick from a variety of affordable health insurance programs
- Family dental and vision benefits at no additional cost
- New York State Employees' Retirement System (ERS) Membership
- NYS Deferred Compensation
- Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
- Public Service Loan Forgiveness (PSLF)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Executive, Legislative, and Other General Government Support
Number of Employees
251-500 employees
