Information Technology Manager

Bayer Heritage Federal Credit Union•New Martinsville, WV

72d

About The Position

Job Summary Responsible for managing ongoing analysis and planning of the credit union’s technology systems to meet the dynamic needs of the credit union, makes recommendations regarding changes or upgrades of new products and initiatives. Overall responsibility for security and functionality of networks, servers, operating systems and communication links. Manage the staff and resources dedicated to supporting office automation, PCs and end-user equipment, network and systems security and database administration.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Bachelor’s degree in information technology, Computer Science, or related field
5+ years of experience in server and network administration
Strong knowledge of TCP/IP, DNS, DHCP, and other networking protocols
Experience with virtualization (VMware, Hyper-V) and containerization (Docker, Kubernetes)
Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Wireshark)
Excellent problem-solving, communication, and leadership skills

Responsibilities

Server Management Administer physical and virtual servers, including cloud-based environments (AWS, Azure, etc.)
Manage server operating systems (Windows Server, Linux) and ensure timely updates and patches
Implement and maintain backup, disaster recovery, and high-availability solutions
Monitor server performance and optimize resource utilization
Network Administration Design, configure, and maintain LAN, WAN, VPN, and VLAN environments
Manage network hardware including routers, switches, firewalls, and wireless access points
Ensure secure and efficient data flow across internal and external networks
Troubleshoot network issues and implement proactive monitoring tools
Security & Compliance Enforce access controls, firewalls, and encryption protocols
Conduct regular audits and ensure compliance with industry standards and regulations
Collaborate with cybersecurity teams to mitigate risks and respond to incidents
Team & Vendor Coordination Lead and mentor IT support staff and system/network administrators, coordinate with vendors for hardware/software procurement and support.
Develop and maintain documentation for systems, procedures, and policies
Participate in short and long-range planning for the department to select and utilize appropriate technologies to meet the evolving needs of the company and its members.
Oversee the maintenance of hardware and software at the company's disaster recovery site and provide technical support for disaster recovery testing.
Ensures that the IT Dept follows federal laws and regulations set by regulatory agencies.
Maintain compliance with internal controls through accuracy in record keeping.