Information Technology Internship

Surge Staffing•Columbus, OH

1d•Onsite

About The Position

Information Technology Summer Internship Overview: The IT Intern will be responsible for supporting the IT Department in a variety of ways for Surge Staffing. They will have the opportunity to gain first-hand experience in all areas of IT and learn how they all play a big role in a growing organization. This includes but does not limit to working closely with our departments and/or positions in Technical Support, Systems Administrator, Asset Manager, and Deployment Coordinator. This is a full-time (Monday - Friday) On-Site position that is for Surge Staffing HQ located in Columbus, Ohio. Company Overview: Surge is a national leader with over 50 years of experience providing quality staffing and innovative workforce solutions. Staffing flexibility has become a major component in business strategies to meet the changing supply and demand of our economy. Surge provides flexible, time and cost-saving workforce solutions by customizing its services to adapt to each unique working environment. Surge is committed to quality. From order placement through assignment completion, Surge wants its customers to feel they received nothing but the best in quality service. From Traditional, Temporary, Temp-to-Hire, Direct Hire Placements, Recruiting and MSP; all of Surge's solutions are designed with our customers in mind to ultimately reduce cost, reduce turnover, and increase productivity. Equal Opportunity Employer: Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Requirements

At least a Junior pursuing a Bachelor's degree in IT or related field
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Ability to work both independently and as a team
Methodical approach to problem solving using appropriate tools
Ability to maintain confidentiality, and to exercise discretion and good judgment
Proficient with Microsoft Office, outlook, Exchange Administration and/or related software

Responsibilities

Partner with the mentors in each IT-related role and give support in their specific duties
Provide first line support for any information technology issues and problems
Provide assistance by phone, email and/or using a ticket management system
Track issues to resolution
Support computers, laptops, tablets, smart phones and applications
Escalate problems as required to Tier 2 and Tier 3 support teams
Follow up on tickets at pre-defined intervals until resolved
Act as a liaison between customers and technical escalation teams.
Auditing File system Permissions
Audit Raspberry Pi's across company and report status, age, etc.
Active Directory and Exchange email account management
Network and local printer support and troubleshooting
Taking on additional tasks or projects to learn more about accounting and office operations