Information Technology Internship

Surge Staffing•Columbus, OH

10d•Onsite

About The Position

The IT Intern will be responsible for supporting the IT Department in a variety of ways for Surge Staffing. They will have the opportunity to gain first-hand experience in all areas of IT and learn how they all play a big role in a growing organization. This includes but does not limit to working closely with our departments and/or positions in Technical Support, Systems Administrator, Asset Manager, and Deployment Coordinator. This is a full-time (Monday - Friday) On-Site position that is for Surge Staffing HQ located in Columbus, Ohio.

Requirements

At least a Junior pursuing a Bachelor's degree in IT or related field
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Ability to work both independently and as a team
Methodical approach to problem solving using appropriate tools
Ability to maintain confidentiality, and to exercise discretion and good judgment
Proficient with Microsoft Office, outlook, Exchange Administration and/or related software

Responsibilities

Partner with the mentors in each IT-related role and give support in their specific duties
Provide first line support for any information technology issues and problems
Provide assistance by phone, email and/or using a ticket management system
Track issues to resolution
Support computers, laptops, tablets, smart phones and applications
Escalate problems as required to Tier 2 and Tier 3 support teams
Follow up on tickets at pre-defined intervals until resolved
Act as a liaison between customers and technical escalation teams.
Auditing File system Permissions
Audit Raspberry Pi's across company and report status, age, etc.
Active Directory and Exchange email account management
Network and local printer support and troubleshooting
Taking on additional tasks or projects to learn more about accounting and office operations