Information Technology Intern

TENNESSEE VALLEY FEDERAL CREDIT UNI•Chattanooga, TN

10h•Onsite

About The Position

The primary goal of this internship is to provide a unique hands-on experience in both information technology and information security within TVFCU’s Information Technology department. Qualified interns will have the opportunity to provide technical support to end-users, ensure the security and up-to-date status of the organization's desktop infrastructure, and participate in implementing IT security systems to protect against cyber-attacks. Interns will gain practical experience in IT support and information security, working in a collaborative environment with ample opportunities for learning and personal growth, contributing to the organization's IT operations and security initiatives.

Requirements

Candidates must be 18 years of age
Minimum 2.75 GPA on a 4.0 scale (must provide transcripts)
Currently enrolled in an accredited college or university
Rising sophomores, juniors, and seniors working toward a Bachelor's degree in Business or a related field
Ability to work part-time or full-time hours for the summer (25-40 hours/week, generally 8am-5pm Monday-Friday)
Able to commit to the full internship of 10 weeks (weekends may be required)
If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes: Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States. Criminal background check and drug screening. Pre-employment credit check required
Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.

Responsibilities

Assist end-users in troubleshooting hardware and software issues.
Aid in installations, configurations, and upgrades of desktop computers, laptops, printers, and peripherals.
Document processes and provide training to users on Help Desk related tasks.
Assist in managing and maintaining the organization's desktop infrastructure.
Participate in operating system deployments, software distribution, and patch management.
Ensure systems are secure and up-to-date with security patches.
Help create and manage user accounts, permissions, and access controls.
Ensure appropriate levels of security and data integrity are maintained.
Assist in monitoring the organization's networks for security breaches.
Participate in installing and using security hardware/software (firewalls, DLP, DE) to protect sensitive information.
Contribute to research on the latest IT security trends and technologies.
Contribute to updating documentation and procedures for IT systems.
Provide training to staff regarding security policies and procedures.
Collaborate with other IT teams for seamless integration and troubleshooting.
Communicate effectively with end-users to understand their needs and provide timely solutions.
Complete necessary reports and updates as required by management.
Maintain knowledge of branch operations by completing Deposit Regulation and Product and Service Certification courses.
Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
Perform other duties as assigned.