Information Technology Intern

American Clean Power Association (ACP) • Washington, DC

4h • Hybrid

About The Position

ACP is seeking a motivated and detail-oriented student to join us this summer as an IT Intern. This role provides direct experience supporting helpdesk operations, IT infrastructure, and ongoing technology initiatives that support ACP staff and operations.

The intern will work closely with members of the IT team, assisting with user support, troubleshooting, documentation, and system-related tasks while gaining exposure to enterprise IT systems and environments within a mission-driven organization.

Requirements

• Current undergraduate or graduate student, or recent graduate, pursuing coursework in computer science, information technology, or a related field
• Strong interest in information technology and learning how IT supports organizational operations
• Strong communication and problem-solving skills
• Ability to manage time effectively and work both independently and collaboratively
• Attention to detail and strong organizational skills

Nice To Haves

• Enrollment in an IT training program or completion of relevant coursework
• CompTIA A+, Network+, Security+, or similar certifications
• Familiarity with Microsoft Windows (10/11) and Office 365 applications
• Prior experience providing technical support in an academic, volunteer, or internship setting

Responsibilities

• Support helpdesk operations by responding to user inquiries via phone, email, and in-person ticketing systems.
• Assist with troubleshooting and resolving basic hardware, software, and network issues.
• Document issues, solutions, and procedures, and escalate more complex matters to senior IT staff as appropriate.
• Support IT infrastructure tasks, including user account setup, access management, and equipment deployment.
• Assist with updating and maintaining IT equipment, systems, and software.
• Participate in team meetings and collaborate with colleagues on day-to-day IT support and ongoing initiatives.
• Support additional IT projects and tasks as needed to meet team priorities.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed