Information Technology Generalist

NEW ANGUS LLC•Aberdeen, SD

85d•Onsite

About The Position

Information Technology Generalist Reports To: IT Manager Position Summary: The IT Generalist is responsible for supporting and maintaining the company’s IT infrastructure, including hardware, software, and networking systems. This hands-on role manages the IT help desk and ensures system uptime, end-user support, and the implementation of IT best practices across office and production environments.

Requirements

BA/BS in Computer Science, Information Systems, or equivalent work experience
4+ years of experience with Microsoft Windows administration in environments supporting 40+ users
3+ years of experience in Windows Server environments (2003/2008/2012/2016)
Experience with Active Directory and Group Policies (software deployment, security, login/logout scripts)
2+ years of experience operating and managing Windows Server Infrastructure
Knowledge of virtualization technologies (e.g., VMware, Hyper-V)
Practical exposure to storage and data management solutions, Intel-based servers, NAS technologies
Familiarity with remote user support via VPN
Strong troubleshooting and technical problem-solving abilities
Excellent customer service skills
Clear written and verbal communication skills
Ability to collaborate with cross-functional teams
Willingness to take initiative and support projects outside core responsibilities

Responsibilities

Manage IT help desk operations, ensuring timely resolution of user issues and strong customer service
Install and configure operating systems, software releases, and system upgrades
Evaluate and apply patches and fixes; resolve software-related issues
Support end-user needs including troubleshooting, account maintenance, and training
Monitor and analyze system performance, including network and disk utilization
Configure fault-tolerant systems and proactive monitoring to maximize uptime
Perform IT inventory assessments, documentation, and procedural updates
Conduct hardware and software evaluations to support business goals
Participate in team initiatives to automate tasks and streamline IT processes
Install and terminate cabling and fiber as needed for IT infrastructure
Communicate clearly and effectively with coworkers and management
Maintain professionalism and a positive attitude in all interactions
Perform additional tasks as assigned by the I.T. Manager or senior IT leadership
Work outside normal production hours as required for system maintenance or implementations