Information Technology Engineer

Monarch•Albemarle, NC

About The Position

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights: This Opportunity: The primary responsibility of the Information Technology Engineer is to provide IT assistance to agency staff members by fielding questions and resolving user problems as they occur.

Requirements

Associates: Information Technology, High School Diploma (Required)
Drivers License (Valid) - USA
Computer Science Experience | 0-1 Years | Required
Information Technology Experience | 0-1 Years | Required

Responsibilities

Assist with quality assurance of assets in inventory, deployed assets, and the procurement process for all agency IT equipment.
Assist in maintaining agency information technology assets to provide for optimum use of telecommunications and computer resources.
Provide training for agency staff members in the usage of computers and telecommunications systems as well as assisting with new equipment installations at a variety of sites and new office startups.
Work cooperatively with a team to analyze and maintain existing hardware and software capabilities as well as the installation and upgrade of operating systems and application software when needed.
Utilize best practices in troubleshooting a variety of hardware and/or software issues and perform "root cause analysis" in conjunction with users with varying technical knowledge.
Provide courteous and professional customer service while troubleshooting issues over the phone and resolve customer issues promptly.
Record all Information Technology support requests in the agency helpdesk ticket system and prioritize service request response.
Follow and maintain HIPAA standards for various levels of security and confidentiality.
Provide on-call support as assigned.
Attend and actively participate in meetings and training as required. Maintain certification in all agency, state and federal training requirements.
Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific information technology areas.
Demonstrate knowledge of emergency procedures and assists in crisis situations.
Complete all other relevant responsibilities as assigned by the supervisor.
Drive and travel as required.