Information Technology Engineer (Enterprise IT & Security)

SteerBridge • Vienna, VA

4d • $75,000 - $85,000

About The Position

SteerBridge Strategies is a CVE-Verified Service-Disabled, Veteran-Owned Small Business (SDVOSB) delivering a broad spectrum of professional services to the U.S. Government and private sector. Backed by decades of hands-on experience in federal acquisition and procurement, we provide agile, best-in-class commercial solutions that drive mission success.

Our strength lies in our people—especially the veterans whose leadership, discipline, and dedication shape everything we do. At SteerBridge, we don’t just hire talent—we empower it, creating meaningful career paths for those who have served and those who share our commitment to excellence.

We’re looking for a highly motivated IT Engineer to help run and improve our enterprise IT environment. This role is ideal for someone who has been hands-on with computers for years, enjoys solving problems, and wants to grow quickly in IT operations, systems, and security. You’ll be on the front lines supporting employees and system teams, but this is not a dead-end helpdesk role. You’ll work closely with our enterprise IT and security operations teams, get exposure to modern tooling, and take on real ownership as you grow in our security enterprise.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 1 year of hands-on IT support or helpdesk experience
• Strong curiosity and problem-solving mindset
• Basic scripting (PowerShell, Bash, Python)
• Ability to learn quickly and take feedback
• Good communication skills, especially explaining technical issues to non-technical users
• Sense of ownership — you see problems and want to fix them
• Windows and/or macOS troubleshooting
• Building, repairing, or upgrading PCs
• Basic networking concepts (DNS, Wi-Fi, VPNs)
• Familiarity with ticketing systems (or willingness to learn)
• Exposure to Microsoft 365, and modern SaaS tools

Nice To Haves

• Homelab or personal technical projects
• Interest in security, systems, or cloud technologies
• Experience in an MSP, campus IT, or fast-paced support environment
• Certifications: CompTIA A+, Network+/CCNA, Security+

Responsibilities

• Provide Tier 1 / Tier 2 IT support to employees (hardware, software, access)
• Troubleshoot laptops, peripherals, operating systems, and SaaS tools
• Support onboarding and offboarding (devices, accounts, access)
• Manage tickets and communicate clearly with users
• Escalate issues appropriately while learning how to resolve them independently
• Help manage the device fleet (MDM, patching, replacements)
• Assist with identity and access management (SSO, MFA, permissions)
• Document fixes, workflows, and common issues
• Look for ways to reduce repeat problems and manual work
• Assist with security-related tasks (phishing reports, endpoint alerts, audits)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) Retirement Plan with matching
• Paid Time Off
• Paid Federal Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees