Information Technology Coordinator

QUESTEQ INC•Pittsburgh, PA

2d•$47,000 - $55,000•Onsite

About The Position

The Information Technology Coordinator will join the talented team at The DePaul School for Hearing and Speech in Pittsburgh, PA 15206. As the Information Technology Coordinator, you will be the primary interface between Questeq and the educational organization and responsible for managing the overall Questeq education technology delivery model.

Requirements

Industry certifications preferred
Strong Customer Service and Communication Skills
Associates degree in IT technology related field
Solid technical background
Experience with leadership & vision
Criminal background checks required

Nice To Haves

Experience with strategic planning - would be awesome
Experience with team building a plus
Experience with IT Management - preferred
Familiarity with communication and business systems management

Responsibilities

Oversees and executes the onsite day to day IT technical support and network operations
Improves network, desktop hardware and software processes and supports critical educational strategies
Works with Questeq and the school’s administrative team to achieve the educational organization and Questeq IT goals
Manages and tracks call ticket queue, ticket documentation and time to close metrics
Analyze ticket information and identify productivity improvements
Identify opportunities to eliminate ticket causes
Identify opportunities for remote resolution
Works with Questeq administrative staff within the Front Line and Infrastructure Services departments
Supervises the system-wide inventory of IT technology assets as defined between the educational organization and Questeq.
Aids Questeq by identify technology infrastructure current and future needs.
Assists with recommending technology improvements