Information Technology Business Systems Analyst/Coordinator
About The Position
Do you enjoy improving systems, solving real-world problems, and helping people use technology more effectively? As a Business Systems Analyst/Coordinator with the Nebraska Department of Transportation (NDOT), you’ll be part of a team that supports mission-critical systems for the Operations Division. This role goes beyond keeping systems running; it is about building strong working relationships, coordinating meaningful improvements, and delivering practical solutions that make day-to-day operations smoother for the people who rely on them. You will develop your skills in project coordination while gaining deeper experience with enterprise applications, operational workflows, and system support. If you bring strong customer service skills, an analytical mindset, and attention to detail, you will have the opportunity to grow in an environment that values collaboration, accountability, and continuous improvement. If you are looking for a role where your work directly supports field operations and makes a visible difference, the NDOT Operations Technology Team may be the right fit for you. We reward our employees' hard work with a friendly and supportive work environment and a comprehensive benefits package that includes: • State-matched retirement contribution of 156% • 13 paid holidays • Generous leave accruals that begin immediately • Military leave • Tuition reimbursement program • Dependent tuition reimbursement program with partnering Nebraska community colleges • Public Service Loan Forgiveness Program (PSLF) through the Federal government • 79% employer-paid health insurance plans • Dental and vision insurance plans • Employer-paid $20,000 life insurance policy • Wide variety and availability of career advancement as the largest and most diverse employer in the State • Opportunity to be part of meaningful work and make a difference through public service • Training and Development based on your career aspirations • Job security and stability, even during times of economic hardship • Employee Assistance Program • Fun, inviting teammates • Free parking JOB DUTIES The Business Systems Analyst/Coordinator supports enterprise systems managed by the Operations Technology team for the Operations Division of the Nebraska Department of Transportation, with primary responsibility for the Asset and Fleet Management platform. This position serves as the functional and technical steward of assigned operational systems, working closely with field personnel, mechanics, facility staff, and other Operations team members to ensure the system accurately reflects real-world workflows and asset data. As the subject matter expert for assigned systems, the Coordinator provides guidance on functionality, configuration, and best practices while maintaining a strong focus on data integrity and system reliability. The role includes working directly with structured application data to identify discrepancies, improve consistency, and support meaningful reporting, ensuring accuracy at both the record level and the operational level. This requires hands-on analysis within the application and its supporting database environment to investigate and resolve issues, as well as translating operational business processes into practical system solutions and workflow improvements. The Coordinator also leads or supports system upgrades, enhancements, vendor coordination, and related projects. In addition to technical stewardship, the Coordinator provides direct user support through one-on-one and small group engagement, helping end users understand how to effectively utilize supported systems. Responsibilities include developing and maintaining documentation, procedures, and training materials, while tracking tasks to completion and maintaining clear communication with stakeholders. As operational needs evolve, the Coordinator may also support additional enterprise systems managed by the Operations Technology team. Success in this role requires strong verbal communication skills, sound judgment, and careful attention to detail. The individual must be comfortable working directly with personnel in maintenance, fleet, facilities, and other field-based environments, bridging technical concepts with operational realities to keep systems reliable, usable, and aligned with business needs. Candidates should review this posting carefully and be prepared to discuss how their experience specifically aligns with supporting operational asset or fleet systems.
Requirements
- Experience in the analysis of business processes and system requirements, and the creation of business process solutions for large-scale business system applications.
- Working knowledge of computer systems, network infrastructure, relational databases, and business process modeling.
- Familiarity with system integration, instructional design, and enterprise systems is also important.
- Strong communication and documentation skills are essential, as is the ability to manage multiple projects and deliver results on time.
- Strong analytical and problem-solving skills, along with the ability to communicate technical concepts clearly.
- Candidates should be able to test and validate systems, translate between technical and non-technical audiences, and manage access roles and project tasks.
- Ability to present information clearly, assess situations logically, identify system needs, and apply established procedures accurately.
- They should demonstrate strong customer service skills, with the ability to support users effectively and professionally.
- Candidates should also be comfortable managing multiple priorities, documenting work, and collaborating across teams.
Nice To Haves
- The ideal candidate has experience analyzing business processes and system requirements to develop efficient, user-focused solutions.
- They excel at translating business needs into technical requirements, enhancing workflows, and supporting continuous improvement initiatives.
- Experience with asset, fuel, fleet, security, or traffic management systems in a public-sector environment is preferred.
- Experience/working knowledge of systems such as EKOS, IRIS ATMS, CARSx or Cars5, Lucity/Central Square EAMS, other Asset Management applications, Metasys, Diesel Laptops, or C-Cure is a plus.
Responsibilities
- Supports enterprise systems managed by the Operations Technology team for the Operations Division of the Nebraska Department of Transportation, with primary responsibility for the Asset and Fleet Management platform.
- Serves as the functional and technical steward of assigned operational systems, working closely with field personnel, mechanics, facility staff, and other Operations team members to ensure the system accurately reflects real-world workflows and asset data.
- Provides guidance on functionality, configuration, and best practices while maintaining a strong focus on data integrity and system reliability.
- Works directly with structured application data to identify discrepancies, improve consistency, and support meaningful reporting, ensuring accuracy at both the record level and the operational level.
- Leads or supports system upgrades, enhancements, vendor coordination, and related projects.
- Provides direct user support through one-on-one and small group engagement, helping end users understand how to effectively utilize supported systems.
- Developing and maintaining documentation, procedures, and training materials, while tracking tasks to completion and maintaining clear communication with stakeholders.
- Support additional enterprise systems managed by the Operations Technology team.
Benefits
- State-matched retirement contribution of 156%
- 13 paid holidays
- Generous leave accruals that begin immediately
- Military leave
- Tuition reimbursement program
- Dependent tuition reimbursement program with partnering Nebraska community colleges
- Public Service Loan Forgiveness Program (PSLF) through the Federal government
- 79% employer-paid health insurance plans
- Dental and vision insurance plans
- Employer-paid $20,000 life insurance policy
- Wide variety and availability of career advancement as the largest and most diverse employer in the State
- Opportunity to be part of meaningful work and make a difference through public service
- Training and Development based on your career aspirations
- Job security and stability, even during times of economic hardship
- Employee Assistance Program
- Fun, inviting teammates
- Free parking
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
