Information Technology Associate

State of Oregon

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About The Position

Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public. We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work, lived experience, and education, plus any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission. The Lane County Circuit Court in Eugene, Oregon, is hiring an Information Technology Associate. In this role, you will help judges and court staff, members of the public, and external agencies by providing advanced technical support for video conferencing equipment, digital recording systems, telephones, multimedia presentation systems, web applications, virtual servers, and storage area networks. You will provide Tier 2 and Tier 3 support for software, hardware, communications, and data-related issues. You will keep an equipment inventory, prepare detailed system design documentation, and maintain user documentation, training materials, and other instructional aides. You will also conduct comprehensive analyses, identify the court’s application and programming needs, and use SharePoint and PowerShell to develop specifications and write custom software solutions. Additionally, you will plan, configure, install, inventory, and upgrade workstations, printers, and audio/visual systems. You will perform server and security administration tasks, including network and application monitoring, vulnerability and patch management, incident response, and disaster recovery planning and execution. You will conduct regular server backups and troubleshoot system failures, either directly or by escalating them to OJD’s Enterprise Technology Services Division. You will manage network systems, subsystems, and devices, administer user accounts, and provide local administration support for Microsoft Outlook. You will also install and configure VoIP hardware and software, and support our VoIP end users. You will spend part of your time working on special projects and researching emerging technologies. Assigned tasks may be changed to accommodate workload and organizational needs.

Requirements

• The qualified candidate must have a bachelor’s degree in computer science, information technology, management, public administration, or a related field.
• Three (3) years of technical experience in the duties and infrastructure support required for the position.
• Any combination of education and experience equivalent to seven (7) years of experience that typically supports the knowledge, skills, and abilities for the position.
• Experience providing customer service in person, by phone, through email, and over chat and communicating technical issues to a variety of users with different computer skill levels.
• Experience evaluating system efficiency and suggesting improvements.
• Experience with Microsoft 365, SharePoint, and PowerShell.
• Experience installing and configuring Microsoft Windows OS in a business setting.
• Experience with Microsoft Windows servers, including performing backups and troubleshooting system failures.
• Experience writing custom software solutions.
• Experience installing and configuring VoIP software and hardware.
• Experience configuring and troubleshooting audio/visual technology.

Nice To Haves

• Experience managing iOS devices in an enterprise environment is preferred.

Responsibilities

• Provide advanced technical support for video conferencing equipment, digital recording systems, telephones, multimedia presentation systems, web applications, virtual servers, and storage area networks.
• Provide Tier 2 and Tier 3 support for software, hardware, communications, and data-related issues.
• Keep an equipment inventory, prepare detailed system design documentation, and maintain user documentation, training materials, and other instructional aides.
• Conduct comprehensive analyses, identify the court’s application and programming needs, and use SharePoint and PowerShell to develop specifications and write custom software solutions.
• Plan, configure, install, inventory, and upgrade workstations, printers, and audio/visual systems.
• Perform server and security administration tasks, including network and application monitoring, vulnerability and patch management, incident response, and disaster recovery planning and execution.
• Conduct regular server backups and troubleshoot system failures, either directly or by escalating them to OJD’s Enterprise Technology Services Division.
• Manage network systems, subsystems, and devices, administer user accounts, and provide local administration support for Microsoft Outlook.
• Install and configure VoIP hardware and software, and support our VoIP end users.
• Work on special projects and researching emerging technologies.

Benefits

• We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
• Salary offers are made with consideration of the candidate’s education and experience.
• OJD is an eligible employer for the Public Service Loan Forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees