INFORMATION TECHNOLOGY ASSOCIATE

State of California • Fremont, CA

33d • Onsite

About The Position

Under general supervision, the Information Technology Associate is the primary point of contact for technology support at the California School for the Blind in Fremont, while also helping at other State Special Schools when needed. This role involves responding to service requests, maintaining detailed records in the help desk system and supporting a wide variety of classroom and office technology including desktops, laptops, mobile devices, printers, projectors and interactive boards. Responsibilities include setting up, configuring and troubleshooting equipment as well as keeping technology running smoothly and efficiently. In addition to daily support, the IT Associate is responsible for managing technology inventory tracking assets, overseeing the device lifecycle and coordinating timely maintenance and recycling or decommissioning of outdated equipment. The position also handles procurement making sure IT equipment and services are acquired on time and in line with organizational policies. You will find additional information about the job in the Duty Statement.

Requirements

• You will find the Minimum Requirements in the Class Specification.
• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

Nice To Haves

• Flexibility and ability to organize multiple workload priorities and work under pressure
• Punctuality and good attendance
• Time management
• Positive attitude
• Possess good interpersonal skills for public contact
• Ability to work collaboratively with other staff; work effectively as a team member
• Excellent written and verbal communication skills
• Possess good reading, writing, and mathematics skills
• Initiative, professionalism, and good judgment
• Applicant should have the ability to work independently and with a team in a well-organized manner; and adhere to all applicable State laws and regulations.

Responsibilities

• Responding to service requests
• Maintaining detailed records in the help desk system
• Supporting a wide variety of classroom and office technology including desktops, laptops, mobile devices, printers, projectors and interactive boards
• Setting up, configuring and troubleshooting equipment
• Managing technology inventory tracking assets
• Overseeing the device lifecycle
• Coordinating timely maintenance and recycling or decommissioning of outdated equipment
• Handling procurement making sure IT equipment and services are acquired on time and in line with organizational policies

Benefits

• Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.
• The California School for the Blind (CSB) is located in Fremont, California and offers free parking. CSB is also two blocks from BART and the AC Transit bus stop is in front of the campus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees