Information Technology Associate

Andersen • New York, NY

6d • $66,000 - $75,000

About The Position

This position is part of the overall Andersen Tax Operations team. Primary responsibilities will be to respond to Andersen Tax help desk tickets, troubleshoot technology issues and work on various projects which will require clear understanding of Microsoft Windows Server.
Demonstrate a high level of client service and participate in Help Desk ticket management.
Provide support to systems users on a variety of issues with internal and external applications.
Identify, research, and resolve basic to complex technical problems.
Provide advanced trouble shooting to support employees.
Manage on-going deployment, updates and prioritization of various application upgrades or development.
Handle various IT projects on an ad hoc basis.
Administer new hire technology needs.
Install, configure and maintain personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices and systems; add or upgrade and configure disk drives, printers and related equipment.
Perform and/or oversee software and application installation and upgrades.
Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.
Develop and conduct various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
Provide computer orientation to new and existing company staff.
Manages multiple on-going projects.
Willing to participate in an on-call rotation.
Must be available after business hours to address critical issues and/or deployments.
This position may require overtime, including evenings and weekends, as needed. Overtime work will be compensated in accordance with applicable labor laws.

Requirements

• Pursuing a Bachelor degree in Information Technology preferred; Bachelor degree in Business acceptable; applicable certifications acceptable
• Minimum overall GPA of 3.0 required
• Up to 2 years of relevant work experience
• Experience with Windows 10, Windows 11, MS Office, Mobile Devices and PC Hardware
• Basic working knowledge of Windows Server, 2003 and 2008 required
• Exceptional interpersonal skills and a natural facilitator
• Solid communication skills, both written and verbal
• Strong attention to detail, flexibility, able to handle multiple tasks in a high pressure, deadline-oriented environment; strong organizational skills
• Self-starter with the initiative to seek out opportunities and ability to work successfully in a fast-paced, high-pressure environment
• Ability to interact with and gain the respect of all levels of internal personnel
• Basic understanding of networking including DHCP, DNS, TCP/IP
• Applicants must be currently authorized to work in the United States on a full-time basis upon hire. Andersen will not consider candidates for this position who require sponsorship for employment visa status now or in the future (e.g., H-1B status).

Responsibilities

• Respond to Andersen Tax help desk tickets
• Troubleshoot technology issues
• Work on various projects which will require clear understanding of Microsoft Windows Server
• Demonstrate a high level of client service and participate in Help Desk ticket management.
• Provide support to systems users on a variety of issues with internal and external applications.
• Identify, research, and resolve basic to complex technical problems.
• Provide advanced trouble shooting to support employees.
• Manage on-going deployment, updates and prioritization of various application upgrades or development.
• Handle various IT projects on an ad hoc basis.
• Administer new hire technology needs.
• Install, configure and maintain personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices and systems; add or upgrade and configure disk drives, printers and related equipment.
• Perform and/or oversee software and application installation and upgrades.
• Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.
• Develop and conduct various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
• Provide computer orientation to new and existing company staff.
• Manages multiple on-going projects.
• Willing to participate in an on-call rotation.
• Must be available after business hours to address critical issues and/or deployments.

Benefits

• Employees (and their families) are eligible for medical, dental, vision, and basic life insurance coverage.
• Employees may enroll in the firm’s 401(k) plan upon hire.
• We offer 160 hours of paid time off annually, along with twelve paid holidays each calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees