About The Position

Join our 10-week summer internship program as an IT Applications & Technical Support Intern within the End User Services team. This role offers hands-on experience in IT service management, desktop engineering, and technical support operations. You’ll work alongside experienced professionals to support enterprise applications, end-user devices, and ITIL-based service delivery processes.

Requirements

  • Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, or a closely related field.
  • Strong analytical, troubleshooting, and communication skills.
  • Familiarity with Windows 11 OS, Microsoft 365, and basic networking concepts.
  • Interest in IT service management, systems engineering, and enterprise solutions.
  • Ability to work independently and collaboratively in a dynamic environment.
  • Passion for continuous improvement and customer service excellence.

Responsibilities

  • Assist with imaging, patching, and deploying laptops, tablets, and peripherals.
  • Support enterprise applications including Microsoft 365, Adobe, and browsers.
  • Help configure and troubleshoot printers and print management systems, A/V systems and desk phones.
  • Participate in vulnerability scanning and remediation efforts.
  • Contribute to architecture design discussions and documentation for end-user systems.
  • Collaborate on IT projects involving hardware refreshes, application rollouts, and automation initiatives.
  • Gain exposure to Microsoft enterprise integrations and solutions including Intune, Entra, Exchange, SharePoint, and Defender.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service