Information Technology Analyst

Research Group • Dayton, OH

6d

About The Position

Responsibilities
Provide tier 1 and tier 2 technical support to end-users in office and production areas, resolving hardware, software, and network issues promptly.
Manage the yearly PC refresh program, coordinating procurement, deployment, and user transition with minimal disruption.
Support and maintain AVI (audiovisual) conference room equipment, ensuring reliable operation for meetings and presentations.
Understand plant-floor equipment basics including PLC/HMI functions and basic troubleshooting.
Manage and coordinate small projects throughout the year for various site-level departments, including Lab equipment, production-attached devices, and related infrastructure.
Utilize ServiceNow for incident, problem, and change management, following established ITIL processes to ensure accurate documentation and timely resolution.
Collaborate with vendors for procurement, installation, maintenance, and troubleshooting of IT equipment and services.
Maintain clear and effective communication with end-users, management, and vendors to ensure expectations are met and issues are resolved.
Develop and maintain documentation, standard operating procedures, and best practices related to site IT infrastructure and support.
Qualifications

Requirements

• A Bachelor Degree is required; Engineering or Technical is preferred.
• 2+ years of experience in an information technology role or related discipline.
• 2+ years of experience with maintenance and repair of computer hardware.
• Manufacturing or related environment experience is required.
• Experience supporting production or lab environments.
• Strong tier 1 and tier 2 support skills with a focus on customer satisfaction.
• IT Service Management ticketing tool such as ServiceNow, preferred.
• Strong customer service orientation.
• Experience with audiovisual technologies and conferencing solutions.

Responsibilities

• Provide tier 1 and tier 2 technical support to end-users in office and production areas, resolving hardware, software, and network issues promptly.
• Manage the yearly PC refresh program, coordinating procurement, deployment, and user transition with minimal disruption.
• Support and maintain AVI (audiovisual) conference room equipment, ensuring reliable operation for meetings and presentations.
• Understand plant-floor equipment basics including PLC/HMI functions and basic troubleshooting.
• Manage and coordinate small projects throughout the year for various site-level departments, including Lab equipment, production-attached devices, and related infrastructure.
• Utilize ServiceNow for incident, problem, and change management, following established ITIL processes to ensure accurate documentation and timely resolution.
• Collaborate with vendors for procurement, installation, maintenance, and troubleshooting of IT equipment and services.
• Maintain clear and effective communication with end-users, management, and vendors to ensure expectations are met and issues are resolved.
• Develop and maintain documentation, standard operating procedures, and best practices related to site IT infrastructure and support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level