Information Technology Analyst I (Park & Recreation [PKR] Dept., Non-Civil Service)

City of Dallas

23h • $26 - $30

About The Position

Dallas is Growing. Grow With Us. Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community. Job Summary Assist in the maintenance and support of computers and LAN systems and/or resolve business problems requiring theintegration of mainframe and computer hardware and software systems to provide solutions to management questions. Job Description Overview The Information Technology Analyst assists in the maintenance and support of computers and IT systems. Identifies and resolves business problems requiring the integration of mainframe and computer hardware and software systems to provide solutions to management questions.

Requirements

• High school diploma or GED equivalent.
• Four (4) years of experience in Information Technology Support (which must have included the following): PC Hardware diagnostics Basic network trouble shooting Mobile device Management
• Valid driver's license with good driving record.
• No felony or class A misdemeanor convictions.
• No class B misdemeanor conviction within the last ten (10) years.
• No family violence convictions.
• Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge.

Responsibilities

• Provides customized data processing reports to assist management in making decisions; analyzes IT solutions and software, identifies issues or needs, and reports on findings; makes recommendations for effective solutions.
• Provides technical support to users by responding to calls for assistance with computers and LAN systems; troubleshoots software and hardware, identifies issues, and addresses concerns effectively and efficiently.
• Confers, communicates, and collaborates with department personnel to determine hardware and software required to address needs, suggests plans to reallocate existing equipment, and initiates the purchase of additional or replacement equipment.
• Analyzes the sequence of events from defining of a problem to presentation of solutions to determine the most effective way of solving problems that require analysis of work flow sequence and incorporating or optimizing the use of computer data processing equipment.
• Trains and teaches employees in the use of computer hardware and software as new staff is hired or new systems are installed to maximize the utilization of computer equipment and the effectiveness of established systems.
• Performs routine maintenance and repair of hardware to minimize downtime of computers and save costs otherwise incurred by service agreements.
• Maintains database information in order to maximize the accuracy and safety of management information and to improve the degree to which data may be retrieved.
• Performs any and all other work as needed or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED