Information Technology (AI) - Internship

American National Bank of Texas • Plano, TX

2d

About The Position

The Information Technology Internship will complete an AI-Assisted Service Desk
Triage & Knowledge Optimization proof-of-concept project. The purpose of this
project is to explore how artificial intelligence can responsibly assist IT
Service Desk operations by improving ticket clarity, documentation alignment,
and insight into recurring issues.

Analyze historical "Something's Wrong" Service Desk tickets to identify
common issue patterns and documentation gaps; using data, will design and
test AI prompts that summarize ticket histories, suggest categories, and
recommend relevant knowledge base articles
Responsible for data analysis, prompt development, documentation of findings,
and a final presentation summarizing results and recommendations

Requirements

• Current full-time student pursuing a degree in Information Systems, Management Information Systems (MIS), Computer Science, Data Analytics, Business Analytics or Information Technology
• Commit to 40 hours per week (Monday - Friday) for a 10 week summer internship
• Must have accommodations in the Dallas (North Texas) area
• Foundational understanding of AI concepts, particularly text summarization, classification, and prompt-based tools (e.g coursework or hands-on academic projects using generative AI)
• Strong written communication skills with the ability to clearly summarize technical issues and document findings
• Analytical thinking skills, including the ability to identify patterns and themes in written data (such as tickets or case studies)
• Basic technical literacy, including familiarity with common enterprise tools (email, collaboration platforms, ticketing concepts)
• Attention to detail and quality orientation, especially with reviewing or validating AI-generated output

Nice To Haves

• Foundational coursework or efforts taken in pursuit of artificial intelligence, data analysis, or IT service management

Responsibilities

• Analyze historical "Something's Wrong" Service Desk tickets to identify common issue patterns and documentation gaps
• Design and test AI prompts that summarize ticket histories, suggest categories, and recommend relevant knowledge base articles
• Data analysis
• Prompt development
• Documentation of findings
• Final presentation summarizing results and recommendations

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 251-500 employees