Information Technologist I Support Tech

C2 Essentials, Inc. • Oklahoma City, OK

17h • Onsite

About The Position

We are seeking a CLEARED Information Technologist I – Information Management Officer (IMO) to work on site as part of a team to provide Information Management Officer (IMO) support for Microsoft desktop and laptop environments and associated network systems for a large organization at Fort Sill Oklahoma. This role will be responsible for performing this effort on site reporting directly to Army customer and local Program Manager.

Requirements

• Must be a US Citizen with an active Department of Defense (DoD) SECRET Clearance
• 8570 Level II Certification - Security+ Certification required
• Associate’s degree in Information Systems, Computer Science, or a technically related field; OR Three (3) years of technically related experience in desktop support or network administration
• Minimum of two (2) years client support in a Microsoft Windows environment
• Experience with Windows 11 and Microsoft 365
• Experience providing client support in Microsoft Intune-managed environments using Microsoft 365 applications (Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage, Access)
• Strong troubleshooting experience for desktop hardware, software, and user issues
• Knowledge of PC imaging, connectivity, remote printer setup, and automated email system troubleshooting
• Ability to diagnose and resolve hardware/software problems remotely
• Experience implementing system security, managing passwords, user/group accounts, and file permissions
• Understanding of LAN/WAN/Internet connectivity issues and advanced TCP/IP networking
• Experience implementing system security, managing passwords, user/group accounts, and file permissions
• Strong Customer Service skills
• Strong organizational and time management skills
• Good written, oral, and interpersonal communication skills
• Ability to work in a fast paced and changing environment
• Familiarity with ticketing systems required, ServiceNow systems would be an asset

Responsibilities

• The Information Technologist will provide administration, maintenance, and technical support for Microsoft Windows desktops and laptops in an Army enterprise environment.
• Support includes installation, configuration, troubleshooting, and lifecycle management of hardware and software while maintaining compliance with Army configuration, cybersecurity, and information assurance standards.
• They will manage Microsoft Intune client accounts and devices, perform PC imaging and system configuration, maintain operating systems, service packs, patches, and authorized COTS/GOTS applications, and resolve email and desktop application issues.
• Assist System Administrators with installing/testing of system software or network hardware configurations and coordinating the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User’s Guide
• Ability to clearly and concisely communicate technical information to non-technical users

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree