Information Technologist I (Information Management Officer – IMO)

Agile Business Concepts•Fort Sill, OK

13d•Onsite

About The Position

The Information Technologist I (Information Management Officer – IMO) provides client administration and technical support for Microsoft desktop and laptop systems within a Department of Defense enterprise environment. The role includes desktop support, system administration assistance, hardware and software installation, troubleshooting, and technical support for users in Microsoft Windows and Microsoft 365 environments. One position may be designated as the on-site Site Leader, serving as the primary point of contact for the Government. This role requires additional coordination responsibilities and the ability to respond to on-site requirements or emergencies within 30 minutes during duty hours.

Requirements

Associate’s degree in Information Systems, Computer Science, or related technical field OR Three (3) years of technically related experience in desktop support or network administration
Minimum two (2) years of client support experience in a Microsoft Windows environment
Must possess a current IAT Level II certification (e.g., Security+ CE) at the time of hire
Must obtain and maintain appropriate Computing Environment (CE) training for supported operating systems and security tools throughout the contract
U.S. Citizenship is required
Must be eligible to obtain and maintain a Secret Security Clearance
Must be able to understand, speak, read, and write English and demonstrate effective written, verbal, and interpersonal communication skills
Minimum two (2) years of client support experience in a Microsoft Windows–based environment
Experience supporting Windows 11 and Microsoft 365 enterprise environments
Experience supporting users within a Microsoft Intune environment
Experience troubleshooting and resolving desktop hardware and software issues
Experience with PC imaging, connectivity troubleshooting, remote printer setup, and automated email systems
Experience implementing system security practices, including: o password management o user and group account administration o file permission configuration
Ability to diagnose and resolve computer hardware and software issues remotely
Understanding of LAN / WAN / Internet connectivity environments
Advanced understanding of Transmission Control Protocol / Internet Protocol (TCP/IP)
Intermediate-level proficiency in Microsoft 365 applications, including: o Outlook o OneDrive o Word o PowerPoint o Excel o OneNote o SharePoint o Teams o Viva Engage o Access
Proficiency using the Army Enterprise Service Management Platform (AESMP) to create, modify, update, and resolve customer support incidents
Must complete mandatory Government training within 30 days of employment, including: o Antiterrorism (AT) Level I Training o Operations Security (OPSEC) o iWATCH Training

Responsibilities

Provide network registration of client equipment within installation software and asset management systems
Establish, maintain, delete, and troubleshoot Microsoft Intune accounts and client systems
Troubleshoot and resolve user application and configuration issues via telephone support, remote access, or onsite assistance
Maintain local operating systems and standard client applications according to Army configuration standards, including service packs, patches, security fixes, and virus definitions
Troubleshoot and resolve desktop baseline application and email system issues
Coordinate standard system image configuration changes with the Network Enterprise Center (NEC)
Provide technical guidance and support to desktop service technicians, users, and peers
Install, configure, and maintain desktop applications and standard Army application systems
Install, configure, and maintain Commercial Off-The-Shelf (COTS) and Government Off-The-Shelf (GOTS) authorized client applications
Perform commercial hardware repair and troubleshooting for computer systems
Assist System Administrators with testing of local client applications and security patches
Create and maintain documentation for technical procedures, including Continuity Books for troubleshooting and operational processes
Assist System Administrators with installation and testing of system software or network hardware configurations
Coordinate documentation of all client hardware and software changes, including updates to Standard Operating Procedures (SOPs) and User Guides
Use the Army Enterprise Service Management Platform (AESMP) to create, modify, update, and resolve customer support incidents and service requests
Assist in preparing technical documentation and configuration change requests
Communicate technical information clearly and accurately to technical and non-technical personnel at all levels of the organization
Provide daily on-site Tier I operational support for classroom audiovisual equipment, including networking and Microsoft Teams video conferencing systems used in classroom environments